Mechanicsville, Virginia, United States
Experienced federal civilian and Marine Corps veteran with 18+ years in leadership, military pay, HR operations, and administrative management. Skilled in streamlining workflows, improving audit compliance, and driving high-performing teams. Proven ability to lead change, develop staff, and ensure regulatory compliance across Army and DoD financial systems. Known for dependable leadership, attention to detail, and a collaborative, mission-driven approach. Currently serving as Military Pay Supervisor at Fort Eustis Army Management Pay Office, with a Secret Security Clearance and a passion for supporting service members through effective pay solutions.
• Supervised military pay transactions, ensuring accuracy in personnel actions and pay entitlement processing. • Conducted comprehensive payroll audits, identifying discrepancies and implementing corrective measures. • Assisted customers with military payroll inquiries, enhancing service delivery and satisfaction.
• Serves as a work leader in the processing of military pay transactions. • Exercises precision in entering personnel actions, reviewing pay authorization documents, determining entitlements, and processing pay entitlement actions that serve as a basis for pay and leave computation and affect the disbursement of pay. • Conducts military payroll audits requiring in-depth research of historical records. • Establishes, maintains, reviews, determines processes, and closes payroll accounts for active, reserve, or retired armed forces personnel and their annuitants. • Reviews completed or rejected military pay transactions taking corrective action when necessary, and compiling information regarding the causes of incorrect pay entitlements. • Provides assistance to customers regarding military payroll services. • Maintained and reconciled multiple accounts; interpreting data, determining root causes/sources of problems, and identifying trends and workable/corrective solutions; preparing reports and statements; analyzing accounting data; and preparing correspondence to respond to inquiries. • Performed work involving the determination of pay, the maintenance of payroll records, and the completion of related reports pertaining to civilian employees of the Federal Government. Examined personnel actions, pay changes, and employee requests and make appropriate changes to master records which serve as a basis for pay and leave computation and affect the disbursement of pay. • Examined and process substantiating documents to pay active, reserve or retired armed forces personnel and their annuitants. Entered personnel actions, reviewing pay authorization documents, determining entitlements, and processing pay entitlement actions; responding to pay inquiries; reviewing military pay debts; processing adjustment actions; and reviewing military pay actions. You may handle problem cases or inquiries which involve auditing past pay records of both in-service and out-of-service members.
• Coaches, facilitates, solves work problems and participates in the work of the MEPS Processing Element. Distributes and balances the workload among employees in accordance with established procedures and assures timely accomplishment of the assigned workload. Communicates, and coordinates day-to-day adjustments in accordance with established priorities. Estimates and reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepares reports as requested. Instructs employees in specific tasks and job techniques, and ensures the availability of written instructions, reference materials and supplies. Conducts on-the-job training of new employees in accordance with established procedures and practices. Provides technical guidance, information and expertise on standardized procedures, policies and directives. Monitors work in progress and reviews completed work. Resolves simple informal complaints of employees. Ensures the proper maintenance of automated equipment. Informs employees of available services and activities. Approves leave for a few hours or for emergencies. • Provides input supervisor on performance, progress, and training needs of employees, and on disciplinary problems. Prepares reports and maintain records of work accomplishments and administrative information. Coordinates the preparation, presentation and communication of work efforts to the supervisor. Recommends promotions, reassignments, recognition of outstanding performance, and other personnel requirements. Informs supervisor of attendance and behavioral problems. Represents the team for the purpose of obtaining resources, information or decisions from the supervisor on major work problems and issues. Serves as a back up to the key operations positions as needed for contingency operations.
- Leads the work of the Military Pay Technicians engaged in processing pay entitlement, bonuses, leave, and personnel actions to the master Military Pay Account, performing pay audits, computing and processing arrears in pay, salary offsets and military banking facility debts. - Assures timely completion of assigned work, adjusts assignments to meet priorities, obtains assistance from the supervisor on serious problems that arise. - Monitors workload and operational procedures. Clarifies or researches any technical area when questions arise during instruction and/or dissemination of changes to manuals, regulations, polices and procedures. Assures compliance with departmental/division procedures, quality assurance reviews. - Identifies and researches unusual problems and complex processing to the JUMPS Master Military Pay Accounts. - Works with the division Financial System Specialist to analyze and interpret the processing problems. Prepares reports outlining the nature of the problem, recommend solution, and impact on processing procedures. - Instructs technicians on processing problems cases by providing written and oral instructions or other guidance, as required. Provides on the job training to new associates in accordance with established procedures and practices. - Answers all types of technical and complex correspondence and inquiries concerning active duty military pay. This requires research of DOD regulations, DFAS CL policy and other guidelines. Complies with the restrictions and limitations of the Privacy Act. - Performs quality control examination on completed actions of Military Pay Technicians to ensure and determine validity, accuracy and adequacy of action taken. Provides assistance and guidance on the processing of complex cases. Exercises authority to require change or correction of errors discovered and develop necessary training aids to prevent recurrences. - Reports to section head on performance, progress and training needs of associates.
• Assist develop seasonal recruitment platforms and goals to meet organizational expectations. • Work with the various Hiring Managers to ensure proper recruiting methods for seasonal positions and meeting staffing levels. • Conduct an ongoing review of candidate pool and conduct ongoing interviews as necessary to ensure a potential “pool” of candidates is available for when positions are posted. • Provide talent analytics to determine best methods and strategy for future seasonal recruitment needs. • Oversee seasonal talent acquisition efforts and employment branding to identify the most suitable employees based on company needs and culture. • Provide direction and management for seasonal recruitment strategy, guidelines, process and procedures concerning systems and methodology. • Drive seasonal talent acquisition activities in partnership with Hiring Managers; manage requisition and staffing related processes; support onboarding activities. • Contribute to strategic planning & budgeting of department as it relates to enhanced training, development, and recruitment efforts. • Develop and enhance community contact relationships to assist with targeted recruitment efforts, including increasing our diverse candidate pool. • Coordinate and train of all the Front Office staff in Domestic Violence. • Responsible for creating and training staff in the areas of Diversity. Such courses may include, but not limited to: Managing Bias in Hiring Practices, Introduction to Unconscious Bias and Micro Messages. • Oversee intern orientation and training program.
BENEFITS Assist with building and maintaining Benefits resource inventory. Assist with benefits events, including employee wellness (CPR, Blood Drive, etc.). Complete benefits orientations for eligible FT and PT employees as needed to backup Coordinator, Benefits. RECRUITMENT Manage paperwork processing, (new hire or resume) scanning, and necessary filing. Fulfill all eligibility for hire requests and processing of background checks. Assist with resume review for select searches (on-line review of preferred folders). Assist with administration of Wonderlic assessments. Assist with recruitment, screening, scheduling, interviewing, etc. Conduct telephone screens for potential job candidates when necessary. Provide assistance with Job Fairs, including registration of application, where necessary. Attend local job fairs and career days with Talent Acquisition Team and/or other hiring managers. Assist with college campus recruitment, where necessary. TRAINING & DEVELOPMENT Implement new hire orientations and assists with large group trainings. Does all items for new hire orientation (including but not limited to photos, parking, benefits meetings, intro to technology, business cards, name plates, new hire supply kits, welcome cards, front office announcements, and new hire surveys) Conduct building and ballpark tours. Work with Tour Guide leader to stay up to date on ballpark history and current facts. Conduct 30 day meeting with new employees to ensure assimilation and then sign off on orientation processes. Create and consistently update color coded building map. Coordinates game day training needs and tracks return of paperwork for all game day employees. Assures seamless implementation of on-site classes and coordinates follow up and evaluation. Assist with data entry into Talent Management system.