Antigonish, Nova Scotia, Canada
I am a recent graduate from St. Francis Xavier University with a Bachelor of Science Joint Advanced Major in Computer Science & Mathematics with distinction and a minor in Economics.
• Managed the Service Desk incident lifecycle, performing triage and resolution for 5,000+ faculty and students in a high-volume environment. • Facilitated Identity and Access Management (IAM) by performing security-protocol-based ID verification and coordinating MFA remediation. • Executed Endpoint Provisioning and System Imaging, utilizing BIOS-level disk partitioning to deploy standardized OS images. • Delivered Tier 1 and 2 technical support, documenting complex issues for escalation and contributing to the department-wide knowledge base
Develop deployment module for df-analyze machine learning research software.
Tutored Mathematics, Chemistry, and Business Courses privately and in a group setting through the Student Success Centre.