Tainan City, Tainan City, Taiwan
With over a decade of experience across in different function of tech I've successfully achieved professional into leadership roles and supported companies building a strong team and real-time support for customer service requirement. Some of my most impactful work includes: - Extensive Technical Expertise: Advanced troubleshooting methodologies, including proton therapy systems but not limited to. - Leadership & Mentorship: Experienced in training and leading teams, results in protactive team motion and improve corss-culture collaboration - Strong Analytical & Communication Skills: Adept at diagnosing root causes, presenting solutions, and documenting technical insights for knowledge sharing. - Adaptability & Continuous Learning: Demonstrated ability to quickly learn new technologies and adapt to dynamic work environments
• Deliver a final, reliable working product within defined timelines that matches quality, performance and customer satisfaction requirements. • Install equipment/systems accordingly to the defined planning, procedure timelines and operating processes • Debug and report bugs to the Development Team, and you are in charge of testing equipment/systems according to the specifications • Maintain equipment/systems according to the maintenance schedule, and repair equipment/systems taking all necessary actions to solve problems • Train less experienced colleagues to use properly and safely equipment/systems • Document and report interventions and actions undertaken in CMMS, with the required level of details and accuracy • Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. • Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites. • Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. • Maintains and manages an assigned installation equipment base.
• Analyzes, diagnoses, and troubleshoots equipment problems via telephone or at customer site. • Performs installation, repair, retrofits, upgrades and preventive maintenance on equipment installed at customer sites. • Regularly provides assistance, guidance, leadership, and technical assistance to junior or less experienced field service engineers; may serve as site leader for customer. • Maintains and manages an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer. • Assists customers in the receipt, installation, and testing of company equipment. • Conducts equipment troubleshooting, analysis, and debugging in support of installation or operating activities. • Provides service education to customer’s service and operations staff. • Ensures that parts are available and as specified for service requirements. • Maintains appropriate tools are on hand and as required. • Completes service, expense reports, and other administrative responsibilities in accordance with procedures and with supervisor’s approval. • Uses company technical documentation and provides feedback for improvement. • Performs other duties as assigned.
Supervised activities of production operations in Photoe Resist Pump Refurbishment and Melt Blown Process of CMP filter application. 1. Process control, yield, troubleshooting, communication 2. Equipment prevent maintenance 3. Statistical Process Control 4. Continue Improvement Process (Work flow, Process, Equipment) 5. New Tool Develop 6. Daily operation management 7. FMEA analysis 8. Administractor of line yield / SPC monitor 9. Project handling (PM System, Line expansion) 10. 6S discipline 11. Team cooridnate leader (QA, R&D) 12. Confirmation of BOM & Routing in SAP (Modify, Adjustment)
1.Maintain Equipment (PVC/CVD) 2.Continuous improvement Process 3.Equipment troubleshooting 4.Daily operation management 5.EHS management