Johnny Gonzales

Senior Customer Service Manager at The Coffee Bean & Tea Leaf

Oxnard, California, United States

About

As the Sr. Customer Service Manager for The Coffee Bean & Tea Leaf, I lead the customer service team to handle high order volumes, process orders, manage data entry, invoicing, and documenting. My team I manage acts as the primary contact for retail stores, international franchisees, and specialty sales customers, addressing order status, product availability, and logistics. This role includes additional duties as assigned, representing The Coffee Bean & Tea Leaf.

Experience

  • Senior Customer Service Manager at The Coffee Bean & Tea Leaf®
    Jan 2025 - Present · 1 yr 6 mos

    Senior Customer Service Manager of CBTL Supply Chain.

  • Learning Solutions Manager at LinkedIn
    Jan 2022 - Jan 2025 · 3 yrs 1 mo

  • Customer Service Supervisor at Frontier Communications
    Aug 2020 - Jan 2022 · 1 yr 6 mos

  • Customer Service/ Supply Chain Manager at The Coffee Bean & Tea Leaf®
    Oct 2018 - Aug 2020 · 1 yr 11 mos

  • Frontier Communications (2 yrs 6 mos)
    • Sales Leader
      Feb 2018 - Sep 2018 · 8 mos

    • Senior Analyst - Marketing Support
      Apr 2016 - Jan 2018 · 1 yr 10 mos