Borgo San Lorenzo, Tuscany, Italy
Experienced in Imports, Exports & Expediting, specializing in International Sales within the Oil & Gas, Manufacturing and Utilities (including water, electricity, and district heating) sectors. Demonstrated proficiency in Negotiation, International Business, and Global Sourcing, particularly catering to a diverse international clientele. A bilingual sales professional, graduating with academic honors from Arizona State University.
As Export Sales Manager at Atlacoop, a leading manufacturer of industrial machinery for aluminum window and door frame production, I drive business development and manage customer relationships across international markets.
As a Senior Sales Back Office Consultant at Terranova, I specialized in providing software solutions tailored to the Energy & Utilities sector, both domestically and internationally. Focused on companies engaged in the Sales and Distribution of Gas, Electricity, District Heating, and Water Cycle management, I meticulously navigated this dynamic market landscape. My role encompassed the strategic management of Italian and international clientele, wherein I offered our proprietary software solutions. These solutions were meticulously designed to streamline and automate the intricate processes associated with Gas, Electricity, and Integrated Water Cycle management for Sales and Distribution Companies. Competencies: • Skillfully reviewed and managed Non-Disclosure Agreements (NDAs), ensuring strict confidentiality and legal compliance, thereby fortifying trust among stakeholders and safeguarding sensitive information; • Provided instrumental support in crafting complex business proposals, meticulously considering commercial, technical, and economic facets of customer demands, thereby ensuring the formulation of compelling offers; • Assisted with the development of bids, facilitated order closures, and meticulously supervised job orders, ensuring seamless execution and client satisfaction throughout the project lifecycle; • Diligently handled commercial aspects of customer concerns, complaints, and miscellaneous requests, leveraging proactive solutions to enhance customer satisfaction and retention. Activities and Responsibilities: • Assessed bid requests thoroughly, ensuring alignment with company capabilities and objectives; • Skillfully crafted comprehensive offers and commercial agreements tailored for both domestic and international markets, adhering to legal and contractual requirements; • Produced insightful analysis, reports, and statistical data on sales performance to support internal decision-making and external stakeholder communication.
Responsible for evaluating Pricing, Lead Time, and Margin for special requests or deviations from Price List or Lead Time Matrix, ensuring optimal outcomes for both the company and customers. Competencies: • Proficient in navigating the entire sales process; • Skilled in prioritizing opportunities and accounts to maximize sales effectiveness; • Demonstrated commitment to providing customer-centric solutions while aligning with company objectives. Activities and Responsibilities: • Prepared comprehensive commercial proposals tailored to customer needs and project specifications; • Conducted thorough reviews of project specifications and ensured compliance with trade regulations; • Calculated torque values and cost-plus pricing for facilitating intercompany transactions; • Collaborated with Applications Specialists to provide technical clarifications and support; • Managed the receipt and release of orders to manufacturing, ensuring smooth production processes; • Assisted the order management team in handling change orders and addressing customer post-shipment issues, assessing technical feasibility, cost impact, and lead time considerations according to Delegation of Authority protocols;
Activities and Responsibilities: • Developed comprehensive commercial offers for oilfield drilling equipment spare parts, catering to clients across diverse regions including Europe, the Far East, Latin America, the Middle East, and Africa; • Conducted meticulous review and management of purchase orders to ensure accuracy and timely delivery of products; • Facilitated seamless sales order entry processes to streamline transactions and enhance customer satisfaction; • Generated and analyzed detailed sales reports to identify trends, optimize strategies, and maximize revenue potential; • Served as a key liaison between the sales department and various other departments such as accounting, production, and after-sales support, fostering effective cross-functional communication and collaboration; • Managed proforma invoicing procedures to facilitate accurate billing and streamline financial transactions; • Provided translation services to facilitate effective communication with international clients and partners, ensuring clarity and understanding across linguistic barriers; • Participated in business negotiations to cultivate mutually beneficial agreements and strengthen business partnerships; • Delivered exceptional client assistance, addressing inquiries, resolving issues, and providing personalized support to enhance customer satisfaction and loyalty; • Cultivated and managed relationships with suppliers, ensuring timely procurement of high-quality products and services to meet client demands; • Supervised logistics operations to optimize supply chain efficiency, minimize delays, and ensure timely delivery of goods to customers worldwide.
Responsible for the daily oversight of import operations encompassing a diverse spectrum of multi-modal freight shipments, spanning air, sea, and ground cargo. Provided consultation on import costs, in addition to meticulously planning and supervising shipments. Activities and Responsibilities: • Conducted thorough inventory analysis and maintained accurate material forecasts, ensuring optimal stock levels and punctual delivery to meet project deadlines; • Expedited materials for multi-million-dollar projects, demonstrating efficiency and resourcefulness in managing high-value cargo; • Coordinated the collection of cargo and booked ocean and air import shipments, overseeing their seamless transportation to designated destinations; • Corresponded with overseas agents to track cargo status and address any logistical challenges, ensuring smooth operations throughout the supply chain; • Ensured the emission of proper documentation for import shipments, adhering to regulatory requirements and facilitating customs clearance processes; • Reviewed billing and approved vendor invoices related to previously handled cargo, maintaining financial accuracy and accountability; • Assisted in the development and implementation of an innovative computerized tracking system, enhancing operational efficiency and visibility across import operations.