Fayetteville, North Carolina Metropolitan Area
Maintain the accuracy of all inventory balances, assure timely and accurate recording of inventory transactions. Coordinate the cycle counting process. Review and clear cycle count activity and cycle count reporting. Work closely with the quality department and establish/review inventory policies and procedures. Proactive problem identification and resolution, i.e. damaged products, inventory accuracy etc. Develop strong working relationships with various levels of management.
Manage and maintain the Quality Management Systems based on the ISO 9001:22000 Standard. Initiate and manage document control, training, and audit processes. Chair Quality Council, Safety Committee, and Food Safety. Responsible for overseeing all aspects of OSHA safety for the facility including: documentation and archives; monthly safety audits; communication with Corporate Safety Committee. Successfully passed AIB Food Safety Audit with a Superior rating.
Lion Government Group, Suffolk, VA 2008 Warehouse Management System Administrator Gathered requirements, configured, and implemented warehouse layout to include proper put-away classes, forward pick locations and picking rules. Responsible for resolving issues with WMS vendor, implementation of all upgrades to software, change orders, and new modules for the system. Communicated key project information and resolved issues. Identified potential problems and took preventive measures by researching and analyzing historical data. Provided day to day support for WMS; maintained the integrity of the scanning and bar coding equipment. Trained all associates and temporary staff in the entire production operations department on WMS. 30% increase in productivity created through efforts.
Appointed to upgrade the entire HighJump Software Platform including: evaluation of all new functions, software upgrades, testing, and vendor interaction. Evaluated and made recommendations for the new distribution center server environment; participated in the carousel implementation at the new distribution center. Proactively communicated and collaborated with external and internal customers to analyze operational needs and functional requirements. Provide deliverables to decision makers; worked independently with users to define concepts, while remaining under the direction of project managers. Served as the communications agent between the internal/external customer community and the software development team to determine system requirements. Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs. Utilized software experience in developing global requirements for the new HighJump district center environment. Successfully engaged and managed multiple initiatives simultaneously.
WMS Manager - 2002-2006 Managed the operating system for brokerage service division; department was responsible for mailing 800+ million pieces of mail per year. Selected and evaluated the inventory control system that included the RFP process and performed the implementation of the system. Coordinated the implementation of T1 lines, wireless RF equipment, and other related hardware; maintained the integrity of the hardware infrastructure including servers and scanning equipment. Trained the all associates and temporary staff members for the entire production operations department. Implemented all upgrades to software, change orders and new modules for the WMS to ensure plans were executed successfully. Served as interface agent between software vendor and company and administered change control procedures. Responsible for ensuring all milestones and deliverables met deadlines and managed alter plans to meet commitments. Materials / Warehouse Manager - 2000-2002 Maintained dual role of night shift warehouse manager and WMS administrator; managed two 80,000 sq foot depots and several other on/off-site warehouses. Held responsible for three receiving lines, supporting production, and inventory control procedures. Controlled the fluctuation of staff members and receiving lines to improve production and labor expenses; developed procedures to increase quality and productivity of warehouse and retrieval processes. Management Trainee - 1998-1999 Successfully participated in the company’s very first management training program providing in-depth knowledge of business procedures and graduated with honors from the Leadership Development Academy program.