John Henwood

Customer Leader @ Apollo | Ex Writer, Hootsuite, Productboard

Vancouver, British Columbia, Canada

About

SaaS executive for hyper growth scale up organizations. Seasoned expertise in creating value obsessive customer teams to drive world class retention, growth and advocacy

Experience

  • Director of Account Management at Apollo.io
    Sep 2024 - Present · 1 yr 11 mos

  • Limited Partner at GTMfund
    Jul 2022 - Present · 4 yrs 1 mo

    Early-stage fund focused on B2B SaaS startups with product-market fit, some traction, and are ready for hyper-growth. A collective of investors and GTM leaders from the fastest growing SaaS companies.

  • VP of Customer Success at Writer
    Jan 2023 - Jun 2024 · 1 yr 6 mos

    Writer is the leading generative AI platform built for the needs of companies and teams. Unlike other AI products, Writer's training happens securely on a company's own provided data and their style and brand guidelines. The result is content that's consistent and on-brand, whether the initial text came from humans or from AI. Writer is enterprise-grade with all of the security and data privacy features needed for organization-wide rollouts. Writer is deployed widely at leading companies like UnitedHealthcare, Accenture, Intuit, UiPath, HubSpot, Spotify, Uber, and Deloitte.

  • Productboard (3 yrs 6 mos)
    • VP of Customer Success
      Apr 2022 - Jan 2023 · 10 mos

      Leads Global Customer Success org, including functions of Success Management, Scaled Customer Success, Success Operations and Customer Education. About Productboard: Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, and Vancouver, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. Learn more at productboard.com.

    • Senior Director, Customer Success
      Aug 2020 - Apr 2022 · 1 yr 9 mos

      Productboard is a customer-centric product management platform that helps organizations get the right products to market, faster. Over 5,400 companies, including Microsoft, Zoom, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. With offices in San Francisco, Prague, and Vancouver, Productboard is backed by leading investors like Dragoneer Investment Group, Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, Bessemer Venture Partners, and Credo Ventures. Learn more at productboard.com.

    • Director of Customer Success
      Aug 2019 - Aug 2020 · 1 yr 1 mo

      productboard is the leading product excellence system, helping product teams get the right products to market, faster. Over 2,000 modern, customer-driven companies – like Zendesk, UiPath, Avast, and Envoy use productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

  • Co-Leader at Vancouver Customer Success Community
    Jun 2018 - Aug 2022 · 4 yrs 3 mos

    Currently serve as co-leader for the Vancouver Customer Success community of 1,500 professionals in creating events, hosting panels with leaders, sharing best practices and networking opportunities for Customer Success professionals.