Athens, Attiki, Greece
• Oracle Cloud Infrastructure (OCI) administration • Computer building, setup and troubleshooting • Network & internet connection setup and optimization. • Setup and optimization of Mikrotik Routers (RouterOS) • Security mechanisms administration (cpHulk, Firewalls, Fail2ban etc.) and log analysis. • Dedicated Servers setup (bare metal or hypervisors) • VM setup / OS & services installation & configuration • Docker containers setup & administration • cPanel/WHM administration • Web hosting systems migration (cPanel, Plesk etc.) • Zabbix monitoring system configuration & custom templates • Troubleshooting of e-mail delivery (incoming/outgoing) problems and spam e-mail incidents. • Troubleshooting of DNS problems (resolving, forwarding, DNS records etc.) • Hosting administration (migrations, resources modification, renaming etc.) • Troubleshooting of easily identifiable website related issues (hacked pages/files, wrong permissions, filename changes etc.) • Installation and optimization of PHP/Apache modules using WHM • SSL certificate registration/renewal • Creating technical documentation and providing guides for cPanel and customer’s account page procedures regarding DNS zones/subdomains/alias/addons and various settings.
• Infrastructure setup and management for servers, virtualization, and hosting environments, ensuring scalable, secure, and reliable operations. • Deliver 2nd Level Technical Support to customers, resolving complex technical issues and providing expert assistance across a wide range of hosting and system topics. • Coordinate support tickets and technical issues across 1st, 2nd Level, and DevOps teams to facilitate efficient problem resolution and foster cross-team collaboration. • Analyze potential automation opportunities to streamline technical support processes, driving increased efficiency and improved service quality. • Configure Zabbix monitoring systems with custom templates for proactive infrastructure monitoring. • Configure and maintain dedicated servers (bare metal and hypervisors) and virtual machines, including OS and service deployments. • Setup and administer Docker containers, cPanel/WHM, Plesk, Virtualmin, and conduct web hosting system migrations. • Develop internal technical documentation and guides to support team workflows, processes, and knowledge sharing.
• Security mechanisms administration (cpHulk, Firewalls, Fail2ban etc.) and log analysis. • Dedicated Servers setup (bare metal or hypervisors) • VM setup / OS & services installation & configuration • Docker containers setup & administration • cPanel/WHM administration • Web hosting systems migration (cPanel, Plesk etc.) • Zabbix monitoring system configuration & custom templates • Troubleshooting of e-mail delivery (incoming/outgoing) problems and spam e-mail incidents. • Troubleshooting of DNS problems (resolving, forwarding, DNS records etc.) • Hosting administration (migrations, resources modification, renaming etc.) • Troubleshooting of easily identifiable website related issues (hacked pages/files, wrong permissions, filename changes etc.) • Installation and optimization of PHP/Apache modules using WHM • SSL certificate registration/renewal • Creating technical documentation and providing guides for cPanel and customer’s account page procedures regarding DNS zones/subdomains/alias/addons and various settings.
• Lead & mentor a technical team of 15-20 Technical Oriented agents • Discover training needs, provide coaching & calls auditing • Member of the team leaders’ group, responsible for technical support agents • Contact point for all team members & involved internal teams • In-depth monitoring of performance metrics • Act proactively to ensure smooth team operations and effective collaboration • Delegate tasks and set deadlines • Crisis Management
Providing 2nd Level technical support to business customers of WIND S.A. Troubleshooting telephone (PSTN, ISDN, VoIP) and Internet (ADSL, FTTC, FTTH) connection issues, consulting on security and optimization matters. Handling VIP and High Value Customers' cases.
Providing technical support to business customers of WIND S.A. Troubleshooting telephone and Internet connection problems, consulting on security and optimization matters.
Voice, Broadband & PayTV Services technical support. Troubleshooting, optimizing, consulting. VIP and High Value Customers
Voice, Broadband & PayTV Services technical support. Troubleshooting, optimizing, consulting. VIP and High Value Customers
Systems & Website Administrator. Monitoring and Maintenance of the company's IT infrastructure (Windows Server 2003 R2, Active Directory, Exchange, Payroll application, file and SAP servers). Design and Development of primary website elements using Adobe Flash.
Mandatory military service. Private of the Hellenic Force in Cyprus.