Clearwater, Florida, United States
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer applications, tools, and troubleshooting methodologies. Specialties: Certifications: CCENT, CCNA, SMB-AM, SMB-E, ATSP/IN, ATSA/IN, ASP/IN Systems: Windows XP/Vista/7, Server 2003/2008r2/2012, Exchange, Sharepoint, VMware, Kali Linux Administration: IT Manager, Project Management, EMR systems, AD,TCP/IP, IIS, DHCP, DNS, Router/Switch Configuration, WSUS, Client Support, IMAC, MS CMR Anti-Virus: Symantec, VIPRE, AVG, Kaspersky, PC Tools, Trend Micro, Malwarebytes Remote Access: VPN, FTP, TeamViewer, Meraki, Go To Assist / FastSupport, RDP Languages: HTML, CSS, Flex, PHP, JavaScript, JQuery, MySQL Software: MS Office 2003 - 2013, MS Visio, Adobe Creative Suite, Other:Built & repaired; Notebooks, Desktops, HTPC’s, Raspberry Pi
On assignment w/ a Forbes 5 company Tax Application Administrator Ticketing response associate
• Installed new hardware, systems, and software for networks across 60 locations scattered around Florida for primary client; a NFP 501(c)3 faith based charitable organization. • Installed, configured, and maintained network devices and services. • Supported administration of servers and storage. • Managed, verified, and tested all system back-up and restore protocols. • Planned and supported network and computing infrastructure. • Transitioned their network from T1 MPLS to High-speed Meraki Cloud VPN w/ Cellular redundancy • Implemented new EMR for Medical Records • Maintained HIPPA compliance • Performed troubleshooting analysis of servers, work stations and associated systems. • Documented network problems and resolutions for the future reference. • Monitored system performance and implemented performance tuning. • Monitored software and network security. • Assisted in development of business continuity and disaster recovery plans and maintain current knowledge of plan executables. • Responded to emergency network outages in accordance with business continuity and disaster recovery plans. • Installed and configured Networks Switches Firewalls, VPN Access Management, Firewalls, and Load balancing devices • Implemented SNMP on devices to allow for network management • Implemented traffic filters using Standard and Extended access-lists, Distribute-Lists, and Route Maps, Layer 3 and 7 traffic shaping and filtering.
Responsibilities included; Testing and refurbishing of a diverse line of networking hardware. This ranged from; Adtran T1, Cisco Cerrant, Cisco Catalyst Switches, Metro line, ASA, Firewalls, GBIC, Xenpak, SFP, Routers, Chassis, Juniper, HP, Calix, Nexus, ONT, Brocade, Arris, and others. Successfully implemented new testing policies and procedures, which reduced RMAs and increased customer satisfaction. Assisted sales staff w/ customers by; answering technical questions, providing solutions, and designing network expansions. Provided support of local and remote sales staff, and performed several installs and network turnups. Also prepared PCs and Laptops.
Remote desktop support of; OS, servers, software, network, peripheral components, and smartphones Development and maintenance of several corporate websites Created and implemented custom software to increase efficiency and accuracy Design and maintenance of all print materials
Installation, configuration, and maintenance of workstations, network, and security Troubleshot networks, systems, and applications to identify and correct malfunctions and other operational difficulties Designed and implemented corporate web site Developed and maintained internet advertising sources Ensured customer retention through follow up of potential and past customers Resolved customer complaints according to guidelines Generated financing options for all customers based upon confidential financial information Managed accounts receivable and payable Hired sales staff and motivated them to surpass monthly sales goals through weekly meetings Conducted market analysis to determine which vehicles to stock Contacted vendors to repair and recondition vehicles Maintained compliance with all federal, state, and local regulations