National Capital Region, Philippines
Dynamic and results-oriented IT Service Management professional with 15+ years of experience in leading service desk operations, IT service delivery, and continuous improvement initiatives. Proven track record of managing global teams, enhancing service quality, and aligning IT services with business objectives. Skilled in implementing ITIL-based processes, driving operational excellence, and fostering a culture of innovation and collaboration. Experienced in managing SLAs, resolving service delivery challenges, and implementing service improvement plans to ensure stakeholder satisfaction.