Salt Lake City Metropolitan Area
Licensed Financial Professional looking to help grow a company as I grow. Have worked as a Call Center Representative versed in customer support in high call volume environments. Experienced in inbound and outbound calls for the purpose of increasing and maintaining customers.
Helped prepare homes for sale by bring furniture into the house, arranging the furniture in the living room, kitchen, dining room, bathroom, and master bedroom.
Make outbound calls to past patients to educate them on their benefits and renewal timeframe. Coordinate with health insurance providers and clinics to provide patients great customer service and products. Coach, provide best practices, and motivation to new members.
Receive inbound calls from potential patients to educate them on their benefits and renewal timeframe. The advantage of working with TruHearing. Coordinate with health insurance providers and clinics to provide patients great customer service and products. Coached multiple new hires on best practices, great dialog, provided feedback, and supported them with any of their inquiries which had a positive impact on their stats. Also, trained the new outbound agents on the latest applications.
Help clients purchase, rent, or sell properties. Advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties. Worked on several marketing campaigns, used various tracking and marketing applications, and coordinated with other agents.
Assisted customers, giving the best service possible in answering questions about their balance or policies involved in their finance. Handled routine customer service inquiries via telephone. Troubleshooting customer questions using standard screens, scripts, and procedures.