Seattle, Washington, United States
I’m passionate about helping enterprise clients succeed by bridging the gap between technology and business outcomes. With over 15 years of experience as a Technical Account Manager, I’ve guided organizations through complex commerce, cloud, and MDM transformations—always with a focus on stability, scalability, and measurable growth. Throughout my career, I’ve managed multi-million-dollar client portfolios, led high-stakes holiday readiness programs, and turned around at-risk accounts to secure long-term partnerships. I thrive on building trusted executive relationships, simplifying complexity, and driving cross-functional teams toward seamless delivery. What sets me apart is my ability to balance technical depth with business impact—designing innovative solutions, safeguarding revenue during mission-critical events, and uncovering new opportunities for growth. Recognized by executives and peers alike for client advocacy, operational excellence, and a culture-driven leadership style, I take pride in being the steady partner clients rely on when it matters most.
In this role, I partnered with enterprise clients across commerce and MDM platforms including Oracle Commerce, VTEX, Shopify, Precisely Enterworks, and Syndigo. I managed a diverse portfolio of accounts, building strong executive relationships, guiding digital transformation initiatives, and ensuring long-term client success. I developed onboarding playbooks, client documentation, and cross-sell strategies that accelerated adoption of supply chain and MDM services. I worked directly with executive leadership, providing insights on operational risk and holiday readiness strategies. Acting as both a trusted advisor and program leader, I drove stability, growth, and measurable impact for clients while strengthening Pivotree’s reputation as a strategic partner.
During my tenure at Oracle, I advanced from Senior to Principal Technical Analyst while serving as Technical Account Manager for global enterprise eCommerce clients. I acted as a trusted partner and escalation lead, supporting complex hosting and cloud environments while enabling clients to maximize their Oracle Commerce investments. I collaborated closely with cross-functional teams, aligning technical roadmaps with client goals and maintaining consistently high satisfaction scores. My role spanned account recovery, release management, compliance leadership, and critical client advocacy.
• Technical Account Manager in a managed hosting e-commerce firm. • Initially managed multiple site projects for a billion-dollar web property client, with an annual ATG revenue stream of over $2M. • Completed launch of projects in an environment of aggressive client schedules and deadlines, radical internal organizational change, and constrained resources, while maintaining a positive client relationship and increasing ATG project gross revenues by 10%. • Managed four contractor reports. • Operated almost exclusively at the V & C level, reporting directly to the division VP for a long period until reorganization, and working directly with client VPs and EVPs. • Utilized by management as the go-to person to recover damaged client relationships. • Eventually managed an eleven client portfolio while maintaining full client satisfaction. • ATG purchased by Oracle in March 2011. Was retained in the changeover for a similar position.
- Led the client redesign effort by working with the lender consulting team, coordinating with the configuration management engineers, developing in a J2EE environment, and authoring supporting documentation. - Worked with business, technical specifications, quality assurance, and configuration management teams to facilitate software releases and migration processes. - Led monthly branding releases for an online Originations system, and supported lender content management through application cycles.