Zoetermeer, South Holland, Netherlands
IT Manager with over 30 years of experience for local and international organizations. By continuously working myself towards a higher professional level and be open for new opportunities I have become a senior manager with extensive experience managing multi-national IT teams. I am familiar with project and change management, (re) organize and improving services, including using ITIL service management processes, contract management, Service Level Agreements, preparing and monitoring budgets and progress reports. I use a coaching leadership style, have a good sense of team creation and keep myself to the made agreements. I keep my view on the performance combined with quality and steer on result. I have strong communication skills (both oral and written) and am able to report on what I deliver. Because of logical insight, I can plan work for the long term, but also know how to deal with ad-hoc situations.
As Group IT Manager, I am responsible for the global IT support of all offices and a fleet of over 160 vessels. I do this with a team of specialists from the Rotterdam office and local resources. Delivering a successful support model is extremely important for managing the harsh environments where Smit Lamnalco operates. Improving the IT environment with a competetive budget is the overall target. • Management of the global infrastructure and all applications used • Managing and consolidating data availability and integrity • Developing and managing a corporate Information plan, following standards, procedures and secured guidelines • Identifying problem areas and deliver improvement proposals with advice for management • Acting as Program Manager for various IT related projects (cross functional or department) • Managing the global ICT budget Smit Lamnalco is the leading provider of safe and efficient towage and associated marine services to the oil and gas terminal industry, working in 30 countries on 4 continents. With more than 120 vessels and over 2,000 staff worldwide, Smit Lamnalco provide marine support services tailored to the operational needs of global customers in local markets and leading international standards on safety, logistics, mooring and towage to onshore and offshore operations. As Group IT manager I am responsible for the global IT support of all offices and the fleet. I do this with a team of specialists from the Rotterdam office and local resources. Delivering a successful support model is extremely important for managing IT, where a safe and secure environment is the overall target. Part of the job is acting as overall Project Manager. Top project for me was leading the carve out of our Australian region, worth > $ 440 million to a new owner. This was achieved within limits of budget and time! Next phase for the company was the take-over by Boskalis, where I led the team in a smooth landing in the overall Boskalis IT department.
Half a year after my work as interim manager at SBM Offshore, I was asked to support them again. The new Director IT asked me to setup IT Service Delivery Management at SBM and so I started with defining and designing a new plan for a global IT Service Desk organization. This proposal was accepted by management and I have then been given the task to realize the plan. Ultimately 5 regional offices of IT user support had to transform into a single virtual Global IT Service Desk. Everything was structured to the ITIL method, what then also became the standard for the rest of the organization. By redesigning procedures and processes, both savings as performance improvement were realized. I ended in the function of Head of Global Service Desk Management, where I managed the entire global team. This team consisted 30 Service Desk Agents, 3 Team Leads and 2 Regional Service Delivery Managers. All this together is a wonderful challenge in which all facets of an international organization come back. In addition to all of this I also contributed in the project for the new headquarter of SBM, which since September 2015 is situated at Schiphol. • Member of the Global IT Management team within SBM Offshore • Senior IT manager for the Office in Schiedam • Prepare and implement an improvement plan for IT Service Delivery Management • Architect of and responsible for the realization of a global Service Desk organization. • Designer and author of a Global IT Service Catalogue, used for the preparation of SLAs with Business Streams and an OLA between Service Desk Support, Infrastructure and Application support. • Head of Global Service Desk Management responsible for all Service Desk teams in Europe, America, Asia and Operations (35 employees). • Managing the European Service Desk which directly support the offices in Schiedam, Amsterdam, Monaco and Marly, • Member project team for the new headquarters of SBM in Amsterdam.
Half a year after my work as interim manager at SBM Offshore, I was asked to support them again. Initially as a Discipline Manager Information Systems, but in addition it was also asked to manage temporarily Operations & Infrastructure team. As a Discipline Manager I was responsible for the day-to-day activities and tasks within the Department IT Operations . I coordinated a team of IT specialists (Storage, Network, Communications, Exchange en Server management), set up reports for the MT and collaborate with other disciplines in order to test and introduce new developments. • Coordinate and devolve daily work and tasks. • Incident escalation point for changes and problems. • Initiate, consolidate and analyze vendor evaluations. • Describe (new) work standard and procedures. • Develop proposals based on signals of potential disruptions. • Member of the Change Advisory Board.
Worked for several consultancy projects These were mainly focussed on reviewing the present situation of Information management and Infrastructure, where a change was needed. This could be on a technical level, but also for improvement of processes and procedures.
SBM Offshore is een internationale organisatie en door samenwerking met meerdere locaties, was de job meer dan “alleen maar” op locatie managen. Binnen deze organisatie zijn continuïteit, beschikbaarheid en veiligheid de belangrijkste opdrachten die meegegeven worden. Als Discipline Manager was ik verantwoordelijk voor de dagelijkse werkzaamheden en taken binnen de afdeling IT Operations. Ik stuurde daarvoor een team IT-specialisten aan (Networking & Telephony, Exchange & Lync, System administration and Storage), stelde rapportages voor het MT op en werkte samen met andere IT-disciplines om nieuwe ontwikkelingen te toetsen en projectmatig te introduceren. Tevens stelde ik rapportages voor het MT op. • Coördineren dagelijkse werkzaamheden en taken. • Escalatiepunt bij incidenten, wijzigingen en problemen. • Het (laten) uitvoeren van Risico Impact Analyses. • Opstellen verbetervoorstellen gebaseerd op signalen van potentiële verstoringen. • Inventariseren werkdrukbelasting bij IT-Operations, de helpdesk, security, applicatiebeheer en project management. • Beschrijven (nieuwe) standaard werkzaamheden en (ITIL) procedures t.b.v. optimalisatie van de werkzaamheden. • Coachende rol naar medewerkers en duidelijk maken wie, waar verantwoordelijk voor is. • Initiëren en analyseren van Service Level afspraken met klanten, interne afdelingen en leveranciers, om de kwaliteit en het niveau van dienstverlening te borgen • Aansturen van externe leveranciers. • Schrijven verbetervoorstel contractmanagement en budgetbewaking • Lid van het Change Advisory Board.
Freelance assignment. This customer is a small IT organization who made the strategic decision to grow at Managed Services. Due to their lack of competencies, I have been approached to develop and execute a plan to improve the capability for SNS-IT in the area of Managed IT Services. As Service Manager I helped SNS-IT to become a more professional Services Organization. My main targets were: • To identify and describe the Services and Products, • To produce standard procedures and workflows, • Setting up a Service Desk and a Server Management environment in line with ITIL guidelines, • To introduce standard (network) documentation, which can be used with multiple client environments of SNS-IT, • To developed a new Product and Services Portfolio for SNS-IT, • To developed a standard Service Level Agreement, based on the new Portfolio.