Greater Philadelphia
John Thomas is a strategy and policy level executive that currently is Chief Operating Officer at Relay Network. As a SaaS COO, John oversees Marketing, Relay's BDR function, Product, Engineering, Cyber, Innovation, and Strategy for a fast growing technology company. Prior to Relay, John led Global Innovation for TD Bank Group, where he also led data and insights strategy, personalization, customer retention, payments, and strategic business architecture for TD's US Bank. Prior to TD, he led the build of a new consumer business at Amazon and the global digital business group at an international media and advertising company. As a seasoned product, marketing, tech, and business executive, he has managed individual business unit P&L’s of more than $500MM in net income, marketing budgets exceeding $300MM, and contracts exceeding $1B. In his career, he has been known as a strategic change agent developing strategic plans and frequently starting new business units and functions within large, multi-national digital, advertising, and financial services companies. His expertise is rooted in recognized talent for assessing market needs, creating new product value, building business architecture, and leveraging P&L skills. He has built and grown successful partnerships with many small, early stage companies as well as Fortune 500 clients and partners. John is an experienced public speaker and has spoken at industry events on a range of topics including mobile commerce and advertising, banking business models in emerging payments, the use of consumer data in digital advertising, and new consumer payments paradigms. He has served on the boards of several marketing, technology, and media companies. Specialties: New Business Ventures Business Architecture Strategic Partnership Development B2B, B2B2C, and B2C Multi-Channel Marketing Digital Marketing Services Digital Products & Commerce Product and Business Innovation Loyalty Program Design Emerging Payments Payment Network Management and Negotiation Business Model Development
As Chief Strategy Officer I oversee end to end corporate strategy, innovation, and corporate development for the world's only B2C engagement scrolling feed SaaS platform - Relay.
Led global innovation and ventures fund for TD Bank Group. Also lead several functions for TD's US bank including data and insights strategy, personalization, customer retention, and strategic business architecture. Responsible for TD labs and a world class team of data, technology, digital, and marketing staff that is responsible for building core strategies, business, and technical capabilities in transformation spaces such as interaction personalization, real-time insights engines, automated content and offer delivery, and other customer and colleague facing technologies.
Oversaw US Payments with responsibility for E2E strategy, emerging capabilities, infrastructure, user experience strategy, and payments partnerships. Oversees a team of strategy, research, engineering, program management, UX/CX design, industry affairs, and partnership professionals.
GM with overall responsibility for design and launch of a new consumer business/product line. Oversees a team of engineering, UX/design, product, marketing, and sales professionals bringing a new consumer and business facing service to market. Functional responsibilities include software development, design, content procurement, service pricing, partner contracting, and B2B and B2C marketing.
Currently oversee a global digital business group including website manufacturing business, search marketing business, and display/digital traffic business. Responsible for corporate digital business roadmap including existing digital services, social, mobile, and emerging media. Have full product development, product management, engineering, and product/user design responsibilities. Lead global nine-figure revenue business group consisting of multiple digital advertising, presence, and traffic product lines aimed at SMB market.
Startup, manage and lead a transformative international payments business , a multi-national loyalty business, and affinity marketing business inside a multi-national digital services and advertising company. Lead all product, marketing, sales and customer service functions for traditional, digital and mobile payments business that integrates with company's key advertising, ecommerce, and local marketing businesses. Oversee E2E business strategy and own P&L for payments business line serving the small and medium sized business marketplace.
Strategic advisor and business growth executive for companies ranging from digital advertising and media firms to marketing technology professional services to emerging payments and mobile firms who has built and grown successful partnerships with many small, early stage companies as well as Fortune 500 clients and partners. Assists companies looking to partner with financial services companies by helping them refine their value proposition, create business and financial models, and negotiate new partnerships with banks, payment networks, and payments companies.