Dartmouth, Nova Scotia, Canada
Visionary and results-oriented information Technology professional with over two decades of experience aligning technology strategy with business objectives through innovative solutions. Proven track record in strategic leadership, digital transformation, and organizational development across North America. Expertise spans both on-premise and cloud infrastructure, cybersecurity, disaster recovery, regulatory compliance, team building and vendor management. A bilingual leader (English/French) capable of driving company-wide initiatives, and fostering a culture of continuous improvement and security awareness, committed to driving innovation while maintaining operational excellence.
Primary technology executive reporting to COO, responsible for enterprise-wide IT strategy and digital transformation initiatives across all operational domains. Executive Leadership & Strategic Alignment • Serve as primary technology executive responsible for enterprise-wide IT strategy and digital transformation initiatives across all operational domains • Align technology investments with stated business goals, ensuring platform selection maximizes ROI and supports company-wide objectives • Lead streamlining of operations across all departments through strategic implementation of cloud-based and on-premise solutions Technology Governance & Innovation • Partner directly with QA department to establish compliance frameworks and documentation standards, including development of comprehensive SOPs for regulated processes • Design and implement enterprise disaster recovery/business continuity plans ensuring operational resilience • Cybersecurity Leadership: Developed and implemented cybersecurity strategy to train staff and avoid phishing attacks. Strategic Resource Management • Manage vendor relationships and negotiate terms that optimize cost-performance ratios across the organization • Conduct research, evaluation, and selection of optimal tools and platforms to enhance organizational performance • Develop and implement comprehensive staff training programs for technology adoption and systems modernization
Led a team of IT professionals in the pursuit of continuous improvement through automation, process optimization, and maximization of existing tool capabilities. Leadership & Operations: Supervised staff of 8 including helpdesk agents, programmers, and database developers; oversaw daily operations ensuring service level agreements were met. Enterprise Project Management: Server as Project Planner/Manager for all IT company initiatives across North America (multiple locations in Canada and the U.S.) Project Governance: Implemented project tracking standards to ensure delivery timelines and escalate issues proactively. Regulatory Compliance: Ensured technical aspects of operations matched regulatory requirements including Department of Transportation and various legal entities/partners. Vendor Management: Managed vendor relationships and coordinated consultants across North American locations. Technology Implementation: Developed reports using Microsoft SSRS; implemented internal e-com system for Drivers; deployed digital signage system (Xibo); oversaw security systems (Avigilon) Change Management: Developed and implemented staff training plans for new systems including Office 365, Microsoft Teams and ELD (Electronic Logging Device)
Member of Senior Leadership Team reporting directly to the CEO, with full responsibility for all aspects of IT including budget creation, policy development, and strategic partnership management. Executive Leadership: Member of Senior Leadership Team; created budgets, policies, and procedures; managed relationships with partners and suppliers Multi-site Project Management: Directed all IT company initiatives across Canada (NL, NS, NB, ON, AB, BC) ensuring consistent standards and delivery. Infrastructure Design & Implementation: Designed and implemented virtual infrastructure based on Microsoft Hyper-V platform Business Continuity: Designed and implemented comprehensive disaster recovery/business continuation plan for organization-wide resilience. Systems Management: Management of in-house and third-party systems including Office 365, Salesforce and Samsung phone system Vendor Relations & Procurement: Managed vendor relationships; conducted product research and purchase negotiations for hardware and services Mobile Device Management: Implemented Android Mobile Device Management Platform across organization Reporting Solutions: Developed custom in-house payroll reports using Crystal Reports Cybersecurity Leadership: Developed and implemented cybersecurity strategy to train staff and avoid phishing attacks.
Responsible for maintaining all technology used in the Credit Union Atlantic system, supporting Windows, Mac OS X and Hyper-V platforms. - Project manager for several company-wide implementations including complete infrastructure rebuild (network, workstations, servers, phone system). - Vendor relationships and coordination of consultants as needed. - Member of CUTAG (Credit Union Technology Advisory Group) - Designed and implemented Business Continuity Plan - Managed Office 365, Cisco VOIP system and several custom & banking industry apps
Responsible for all technological aspects of the business, from day-to-day operations to ensuring continued viability and alignment of I.T. with stated business goals. - Project Manager for all I.T. company initiatives & employee training - Successfully researched, planned and implemented new CRM platform - Developed company I.T. policies and procedures - Developed annual budget and managed supplier relationships - Managed partner needs such as EDI connections - Supported business decisions with accurate and detailed reports using Crystal Reports & SQL queries in conjunction with Syspro ERP - Created disaster recovery plan - Supported both Windows & Mac platforms - Used design skills to create all print ads, promotional videos & websites