John Saul

About

Experience

• Senior Staff Officer at South Dublin County Council
  Mar 2026 - Present · 4 mos

• St James's Hospital Dublin (6 yrs 5 mos)
  • HR Project Recruitment Lead
    Apr 2023 - Mar 2026 · 3 yrs

  • Human Resources Team Supervisor
    Jan 2022 - Apr 2023 · 1 yr 4 mos

  • Human Resources Officer
    Nov 2019 - Jan 2022 · 2 yrs 3 mos

• Primary Care Recruitment Lead at MatchMedics
  Jan 2019 - Aug 2019 · 8 mos

  Committed to finding the highest quality General Practitioners and placing them into the right job to suit their needs, as well as those of clients.

• Senior Staffing Specialist at Locumotion
  Aug 2016 - Dec 2018 · 2 yrs 5 mos

• SSE Airtricity (6 yrs 5 mos)
  • Regulatory Supervisor
    Jan 2015 - Aug 2016 · 1 yr 8 mos

    February 2015 - Present Responsible for the management of all regulatory complaints Point of contact for The Commission for Energy Regulation and the Consumer Council Northern Ireland Provide key assistance and coaching to a team of Complaint Supervisors Review complaints and ensure that all procedures and processes have been adhered to, in line with the regulation as set by the regulatory body Review and approve complaint correspondence issued by Complaint Supervisors Responsible for reducing the number of regulatory complaints Provide feedback to Complaint Supervisors and Management figures of relevant departments

  • Escalations (Complaints) Supervisor
    Apr 2010 - Jan 2015 · 4 yrs 10 mos

    • Ensuring the completion of complaint's within agreed SLA's • Take over escalated calls as they arise from all departments • Providing support / training to all Customer Service agents and other departments on a daily basis. • Coach customer service agents through calls and advise how to proceed with issue • Managing calls / emails and time effectively • Reducing complaints being raised with CER/GCCNI