New York City Metropolitan Area
Interface with the Business Partners at Fordham ensuring their usage specifications are fulfilled by the customization of the SugarCRM product. Lead the technical team for data integration from existing software into the SugarCRM system at Fordham. Develop web services infrastructure using Apache Tomcat to access various back-end enterprise systems including Banner, PowerFAIDS and StarRez. Manage technical project plan using Microsoft Project. Mentor consultants on the best practices for leveraging the existing ERP systems: Banner, PowerFAIDS and StarRez
Guaranteed the proper representation of customer requirements for ongoing project development through the creation of consulting methodology. Provided expert oversight in formulating a series of analytic reports from the Oracle database used as the ERP system for Drew University. Delivered system for health insurance, tuition insurance, and campus mailbox maintenance presentation through the design of bolt-ons for Self-Service Banner. Maintained the accurate documentation and training portions of the Drew360 Project implementing Banner and associated third-party software. Utilized technical acumen in the application of Atlassian JIRA software for customer service requests with PHP web forms for customer-initiated requests.
Applied hands-on management approaches in providing specialized technology resources to the university staff; such as digital cameras, camcorders, audio and video editing software, and desktop publishing. Spearheaded team members with the timely development of specialized projects including dynamic websites with SQL Server and PHP; as well as statistical analysis reporting, utilizing both Microsoft Excel and SPSS. Utilized SQL Server with a Microsoft Access user interface in designing a database for proper documentation of departmental budget expenditures and requests; along with Adobe Dreamweaver, PHP, and SQL server in establishing and maintaining departmental website. Ensured the accurate tracking enrollment in training classes and resulting feedback surveys by creating database and web interface through PHP and SQL server with stored procedures and triggers. Supervised a project team responsible for the development of a database program in SQL server with a Microsoft Access user interface to track market behavior of gifts to the university endowment.
Demonstrated expertise in providing tier-2 technical support to the university community in a mixed Microsoft Active Directory/Novell Netware environment using Windows. Rendered assistance in administering the student run help desk. Exemplified project development skills with the design of a web-based trouble-tracking and asset management software written through PERL, mod_perl, Oracle, and Flash on an Apache web server application. Directly supervised a team of programmers accountable for the creation of a homegrown trouble-tracking packaged named Beacon