Tipton, England, United Kingdom
Working on a prestigious hard services contract, I managed all planned maintenance, reactive, and emergency works across 600 sites nationwide. I ensured compliance, reliability, and operational efficiency across the client’s network. Led benchmarking and cost processes for contract renewals and improvements Conducted client meetings to review progress, service improvements, and future needs Managed contractor orders and oversaw quality control and service performance across 600 sites Produced detailed reporting on engineer capacity vs scope of works to optimise delivery Built performance trackers to monitor SLA, KPI, issues, and financial compliance Scheduled and reported on 300+ planned and 300+ reactive jobs per month Tracked PPM schedules, visits, updates, and compliance through reporting Monitored cash flow, budgets, UBR, EUR, and forecasts to ensure financial efficiency Oversaw remedial and reactive works to resolve maintenance issues promptly
As a Maintenance Contract Manager specializing in Planned Preventative Maintenance (PPM), I manage the full lifecycle of facilities management contracts, from tender stage to successful completion. I ensure the efficient delivery of services, strong client relationships, and strict compliance with contract terms. • Leading tender processes and developing proposals to select the best solutions • Negotiating and finalizing contracts with clients and contractors • Securing contract approvals and managing contract terms • Developing and executing PPM plans to ensure optimal performance • Conducting regular client meetings to discuss progress, service improvements, and future needs • Managing contractor orders and overseeing quality control • Tracking PPM schedules, ensuring visits, updates, and compliance through detailed reporting • Overseeing remedial and reactive works to address maintenance issues promptly • Handling out-of-hours (OOH) emergencies to maintain service continuity • Continuously improving systems for better service delivery and operational efficiency • Managing invoicing in line with contract terms and services provided I am dedicated to delivering high-quality service, maintaining compliance, and driving continuous improvement. My goal is to ensure clients receive exceptional support while fostering strong relationships with stakeholders and ensuring seamless contract management.
Experienced in Quality Control, Stores Management, and Efficient Parts Sourcing & Ordering. Skilled in overseeing system administration, streamlining order processing, and ensuring accurate invoicing. Proficient in managing inventory, optimizing workflows, and maintaining high standards of operational efficiency. Focused on delivering exceptional service and fostering smooth coordination across departments to drive business success.
Experienced in ISO 9001 and ISO 14001 standards, with a strong focus on New Product Development, Quality Control, and Certification. Proven leadership in Team Management and driving excellence in project execution. Expertise in gas and water valves across various designs and specifications, from small-scale projects for leading industries to critical products used in dam infrastructure. I have extensive experience conducting facility visits across the UK, Poland, Dubai, and China to ensure top-quality standards for water and gas valves, both in production and installation, across diverse projects. Passionate about delivering high-performance solutions while maintaining stringent quality standards globally.