Glen Burnie, Maryland, United States
As an experienced, skilled, and approachable professional, I offer a unique blend of retail, accounting, healthcare, financial, consulting, business acumen and enterprise leadership. I creatively merge and leverage the best of these various worlds to achieve objectives. I have productive experience in enterprise IT governance/management, information security/privacy, networking/user hardware, application development/administration, operations/resiliency, process efficiencies, and team culture development. I utilize a blend of my skills and experience to meaningfully contribute to the vision by cultivating technology and service infrastructure teams and solutions to meet business and user needs within constraints. I leverage enterprise IT and process quality as competitive advantages through teamwork, innovation, efficiencies, and obtaining customer WOW. I am a servant leader. My mantra is: Quality solutions, caring service, winning teamwork. Thank you for viewing my page. Don't hesitate to reach out... I'm always open to conversation!
Transform application based teams into functional groups of Operations, Optimization, and Digital Health to better align projects and resources to meet operational needs, respond more nimbly to changes, and increase team member satisfaction. Reengineer application design and utilization through a refuel project. Reimplement registration and scheduling to fully support online self scheduling for new and existing patients.
Expand the Registration and Inpatient applications team by incorporating ambulatory and inpatient appointment scheduling (Epic Cadence: Patient Scheduling, Provider Schedules, Visit/Service Types), Referrals (Epic: Internal/External Refferals, Authorizations), and patient self-check in kiosks and tablets (Epic Welcome). Design and implement the enterprise application covid response with secure online appointment scheduling and self-check in. Implement Epic’s Transfer Center for inter/intro-hospital patient transfers. Implement mobile phone solution (Epic Rover) for Environmental Services and Patient Transfer Departments at several hospital locations. Build, test, implement, and support the go live of Epic EHR for several hospital locations and quarterly ambulatory implementations.
Lead a team of Epic application analysts by developing a respectful and empowering team culture for registration (Epic Prelude: Patient Demographics, Payors/Plans, Insurance Coverage, Guarantors, and Service Levels/Types) and Inpatient (Epic Grand Central: Admitting, Bed Planning, Environmental Services, Patient Transport, and Nursing Unit Managers) applications. Build, test, implement, and support the go live of Epic EHR for several hospital locations and quarterly ambulatory implementations.
ROLES: Governance, Compliance, Strategy, Operations/Continuity, Security, Risk, Architecture, Innovation/Efficiencies, Point of Service, Partnerships/VOC, Education, Enterprise Portfolio ACHIEVEMENTS: EMR Build, ICD-10 Conversion, Intake efficiencies, Admissions efficiencies, HIM Document management, Network virtualization (VMware), Lean Projects, EDI-Medicare/Medicaid/Ins., Pharmacy interface, Compliance (SOX, PCI, HIPAA), 32 to 64 bit OS and applications migration; Build/support Call Center; Build/support Hot site, Departmental automation, Change Management
ROLES: Governance, Strategy, Operations/Continuity, Security, Architecture, Innovation/Efficiencies, Point of Sale, Programming, Change Management ACHIEVEMENTS: Custom Point of Sale and polling system, Custom warehouse and ordering systems, Custom accounting and Business Intelligence, Credit Card processing time at register reduced by 766%, Implement nationwide network between 2,379 locations, Electronic interface to banks: UPS, FedEx.
ROLES: Project Manager, Security, Technical Design, Continuity Planning ACHIEVEMENTS: Design and implement a money order data warehouse and fraud investigation system for the United States Postal Service and the FBI. Implement datacenter upgrades and business continuity technologies and procedures for Citicorp’s Wall Street location coordinated with two geographically disparate failover locations.
ROLES: Project Management, Custom Programming, Financial/Accounting, Team Lead, Level 4 Technical Support, Integration, Innovation/Efficiencies, Education, Documentation ACHIEVEMENTS: Custom: Accounting, Ticketing, Billing, Work Orders, Sales Orders, Purchase Orders, General Ledger, Payroll, Fixed Assets, JIT Warehouse, Healthcare. Managed client IT departments. Taught user/technical/operations classes for IBM Baltimore. Custom billing for 5 IBM branch offices.