Hartlepool, England, United Kingdom
A highly professional and self motivated Senior Retail Manager with over 16 years of decision making, leadership and commercial awareness for a major UK retail chain. Consistently achieved high standards and exceeded company targets through effectively working as a team player, leading from the front and believing strongly in respect for people KEY ACHIEVEMENTS & SKILLS Experienced in running large retail outlet with a turnover of over £18m per year Extensive knowledge of procedures including: customer service, stock control, recruitment, goods in/out, training, disciplinary, deployment and health and safety. Above target in the Company with no Head Office Complaints.(0 out of every 1000 customers) Analytical and solution orientated – increasing sales by 10% after full store revamp Extremely confident at communication and networking both internally / externally. Extensive knowledge of systems and technical processes. Thrives on challenges and results driven. Experienced in managing in various formats of stores up to head count of 150+ Experienced in leading store refits and range changes in over 10 stores.
North East England 2003-2013 Successfully worked as an Assistant Manager in 7 stores across the North East of England. Worked as Deputy Manager and also ran the store operation in the absence of the Store Manager Gained 10 months experience as a Unit Manager in 2 stores Responsible, as part of the senior management team, for overseeing the successful operation of the 7 stores with a staff count of up to 150 per store. Accountable for achieving 4 Stock takes under budget, holding 30000 lines. Achieved above target in the Company on Complaint Management Achieved an excellent green Health and Safety Store Audit being top in North East of 20 stores Achieved no 1 in the region for sales of £18m out of 11 stores in 2009. Worked in both of the above roles demonstrating ability to be flexible and diverse. Maintained a market leading retail basics standard.