Kingsport, Tennessee, United States
With 13 years of diverse experience in retail, theater, warehouse operations, and medical eye care, I have developed strong leadership, problem-solving, and detail-oriented skills. My management background has fostered self-reliance and the ability to lead teams effectively, while my work in eye care has sharpened my focus on precision and clarity. With a Bachelor's degree in Accounting, combined with my well documented history of leadership, self-reliance, determination, communication, and attention to detail, I would be a great asset to any company seeking someone of my caliber.
Supervised daily operations and team performance to ensure smooth store operations and exceptional customer service. Completed paperwork involving financial data from the previous day’s transactions, ensuring accuracy in records and reporting. Performed thorough cleaning of the store, including equipment maintenance, stocking inventory, and improved the overall cleanliness of the facility. Optimized administrative duties such as managing orders, performing audits, and conducting inventory counts to improve operational efficiency. Maintained optimized and healthy workflow, scheduling employees and ensuring proper training and balancing limited work hours with needed objective accomplishments. Demonstrated flexibility by working additional hours, being called in on short notice, and supporting other locations by assisting with in-store cleaning and operational optimization.
Directed and coordinated all technical aspects of live performances, including lighting, sound, and special effects, ensuring seamless execution of murder mystery and escape room events. Managed day-to-day operations of the business, overseeing a team of seven employees, including actors, technical staff, and customer service personnel. Developed and implemented creative themes and storylines for both dinner theater performances and escape room scenarios, enhancing customer engagement and ensuring an immersive experience. Collaborated with actors and crew to rehearse and refine performances, ensuring high-quality, engaging experiences for guests. Ensured that all technical equipment (lighting, sound, props, and special effects) was maintained and operated effectively, troubleshooting any issues in real time during performances. Managed event scheduling, including coordinating customer bookings, special events, and large group accommodations. Delivered exceptional customer service by addressing guest inquiries, ensuring a positive overall experience, and handling any issues during events. Implemented efficient operational systems that improved event flow, reduced wait times, and increased customer satisfaction. Managed a crew of people serving food and executing performances in a fast-past, constantly changing environment.
Provided comprehensive patient support by managing both check-in and check-out processes, ensuring a smooth and efficient experience for all patients. Scheduled appointments, handled multiple phone calls simultaneously, coordinated patient flow, and gathered essential insurance information to verify coverage and facilitate billing. Responded to basic eye care questions, offering guidance and information regarding eye health, products, and services, while maintaining patient confidentiality. Processed final payments for appointments and managed billing, ensuring accurate transactions and handling financial discrepancies. Filed insurance claims, including following up on unpaid claims, and communicated directly with insurance companies to resolve disputes and ensure timely payment. Conducted repairs on eyeglasses, including adjustments, frame repairs, and lens re-fittings, ensuring patient satisfaction and product functionality. Cut and fit eyeglass lenses to patient specifications, ensuring accurate measurements and optimal visual outcomes. Maintained inventory of medical equipment and eyewear products, ensuring stock levels were adequate and that supplies were ordered in a timely manner. Collaborated closely with the optometrist and support staff to provide a seamless patient experience, from consultation to post-appointment care.