London, England, United Kingdom
A versatile and collaborative Executive leader and Non-Executive Director with global experience, working at divisional board level in financial services. Experience includes: Operations, Client Services, Product & Channel Management, Sales & Relationship Management, Partnerships & Procurement, Strategy, Innovation and Change.
- Bank of England - Strategic Advisory Forum - RTGS/CHAPS - UK Finance - Payments Product & Services Board - Pay.UK - Strategic Participants Group - NPA
Accountable for: - Active Operations - Payments and Account Management Services - Transactional Fraud Operations - Partnerships and Open Banking - Procurement and Supply Chain - Environmental Sustainability
Accountable for: - Payments strategy, scheme liaison, strategic programmes and operations - Curation of new partnerships to support the TSB strategic objectives - Open Banking
Payments Director accountable for: - overall payments leadership for the bank - payments strategy, Innovation, design and development - payment scheme management and development - strategic payment partnerships - payment industry and regulator engagement -
Responsible for the development of the RBS Payments Business. Accountabilities include: - Strategy development in response to changing customer behaviour, regulatory change and technology development - Ownership and management of overseas agent bank relationships. - Development and management of strategic partnerships - Payment product management & development - Working with partners and fintechs to build new payments propositions - Management of relationships with bank brands (RBS, NatWest, Coutts, Ulster Bank etc.)
Additionally a member of the Strategy & Finance Committee. Stood down February 2017 following resignation from RBS.