City of Johannesburg, Gauteng, South Africa
Over the past 20 years I have gained extensive experience in the broader IT domain, with specific exposure to the Banking and Financial Services sectors. My roles have encompassed the following: • IT Analytics • Service Management • IT Operations Management • DevOps • IT transformation to Agile practices • Managed Contracted Services • Systems Architecture Within these various roles I have managed to secure wide operational exposure within Investment Banking, and as such have a solid background in Custody, Settlements, Trade, Payments, Liquidity and Risk Systems. My passion however, lies in Data Science practices. I am specifically drawn to aspects of data visualization and the various techniques that can expose data in order to derive insights and ultimately opportunities.
Role: 1)Develop data analytics capability for Operations IT 2)Drive Operations IT “New Ways of Work” programme with focus on agile practices Key deliverables: 1)Data Science Expose complex CMDB network to user community via a custom data visualization model Grow data team and in-house capability 2)Drive efficiency by transforming from waterfall to agile practices Implement an operating model to deploy agile across Operations IT and business.
Role:Drive alignment across Group IT divisions to realise a cross-functional partnership where services are managed and delivered in a standard manner with a focus on quality and customer experience. Key deliverables: • ITSM toolset rollout for Corporate Investment Bank (CIB) • Service modelling across CIB for CMDB implementation • CIB stability reporting • CIB service management improvement for o Incident o Problem o Change o Release o Service Desk alignment across CIB South Africa, Africa and International
My role was to establish the IT Service Management capability incorporating governance and risk structures to support IT contracts for the delivery of services to ICBC (Industrial and Commercial Bank of China). Key deliverables • Implement a service-assurance framework across regional entities and divisions • Ensure adherence to governance and provide reporting to regulatory bodies and joint-steering-committees. • Manage service escalations, changes, terminations and disputes. • Establish and drive a continuous-service-improvement process. • Manage budgets. • Implement a three year strategic framework for service replacements and terminations.
• Managing service providers and key stakeholders ensuring optimal IT delivery aligned to targets and expectations. • Design and provisioning of environments aligned to accepted architectural principles for new projects and solutions. • Managing and tracking Operations Technology hardware and software budgets. • Managing risk around environments, applications, hardware and software -Driving innovation and efficiencies
Role: Analyse, review, design and implement consolidated high end technology solutions to host critical investment banking back office solutions. Key deliverables: • Design and implement hardware solutions with full redundancy to replace multiple standalone solutions • Manage and upgrade legacy software stacks • Manage, test and migrate applications and services to new technology stacks • Maximise return on investment and reduce Total Cost of Ownership • Implement monitoring solution across 60 hosts, to perform capacity management and performance monitoring