West Pennant Hills, New South Wales, Australia
A senior Information Technology professional with a passion for innovation and a track record of achievement and leadership in mergers, transformations, consolidations, compliance, performance, service delivery, Infrastructure, Operations, and team culture.
Responsible for future proofing Pallion’s IT Systems Infrastructure and Operations to enable their expansion plans for the business to double production, turnover and profitability. • Devised plan to sure up existing HO and Satellite offices server room infrastructure for full network and switch redundancy for full systems availability. • Standardised server room infrastructure builds for new office builds and upgrade standards for existing offices to a priority plan. • Oversaw the implementation of system-wide monitoring toolset to maintain availability and identify priority remediation of failing Infrastructure and applications. • Outsourced and managed cybersecurity monitoring and patching, reducing the vulnerability levels to acceptable industry standards and identifying priority end-of life vulnerable infrastructure and remediation. Implemented monitoring with Rapid7.Ran penetration testing on high-profile company web site’s and secured identified vulnerabilities. • Outsourced the IT level 1 support process with agreed SLA’s and built knowledge-based articles • Outsourced the management of the companies MS Azure cloud infrastructure. Migrated from EA to CSP. Identified and introduced cloud hibernation and long-term reserve rules for agreed applications to considerably reduce cloud OPEX. • Went to market to replace the companies bespoke telephony system. Eliminated contenders and signed off on MS Team Telephony, complementing the existing MS Teams modules. Outsourced the roll-out transition. • Planned AD rationalisation, followed by MFA implementation • New premises IT Infrastructure fit-out. Responsible for scoping requirements and installing Infrastructure & UPS at Custodian Vaults, Perth, WA. Palloys Jewellery, King St, Sydney, NSW, ABC Bullion Refinery, Marrickville, NSW. • Documented, consolidated, and took control of all IT OPEX • Devised PC refresh plan and prioritised EOL hardware/support for cyber security remediation.
As a senior manager, with my team, my role covered: Enterprise Infrastructure: • Managed the Company’s three Data Centres and associated hardware provisioning and system availability. • Managed remediation initiative resulting in the migration of production systems to one Datacentre. • Consolidated DR and Testing systems to 2nd Datacentre and eliminated the 3rd Datacentre. • devise an automated monthly process for applying the latest patch releases. • Executed the transfer applications from the production Data Centre to Azure and other cloud services resulting. • Revised all processes and procedures for: Server builds, install procedures, server decommissioning and Maintaining CMDB. Applications Support: • Built the department and recruited the Technical and project management Team of 8 FTE’s • Implemented team cross knowledge transfer training program to eliminate single points of failure around knowledge and responsibility for all Applications in my remit. • Started the Applications Rationalisation Program of work with OPEX savings of $2.5m • Facilitated my departments involvement with the Enterprise Systems Win7 upgrade from XP operating systems over 450 PC’s. • managed the Email migration from Lotus Note to Office 365(SaaS). Leading to the shutdown of Lotus Notes. Program Delivery Responsible for Program Managing ICT Business and Supporting Systems portfolio of projects. • Managed a team of 7 Project Managers and managed 13 Capital projects. • Developed the ICT submission gathering for the Australian Energy Regulator (AER) ICT 2015-2019 regulation periods • Education presenter for the Companies Health & Safety and Ethics communications • Performed Company Business unit negations around Service Level Agreements (SLA’s) • Set up ICT Regularity Compliance, Monitoring, and Reporting for my Division Service Delivery • Responsible for Service Delivery to Essential Energy’s Departments of People & Services and Finance & Compliance.
• Based in Sydney, responsible for Dell's Upper North Island of New Zealand's customer base • Retained and increasing the company's portfolio of customers and sales. • Mentored the NZ sales team based in Sydney on NZ demographics & culture
• Ran Enterprise Infrastructure Operations team of Applications, Technical, Service Desk and Desktop Support. • Project Managed partial transition of the Applications and to an outsourced environment. • Managed the vendors and embedded service and relationship management
• Managed the merger of Telecom & gen-i’s IT Operations and Technical teams • Reshaped and maintained the Operations and Technical delivery to the company’s customer base of 260+ to meet contractual agreements. • Set up the IT Service Delivery process with the Companies customer base and our Account Managers • Formulated and transition Operations to an automated housekeeping and monitoring process using CA toolsets