Cincinnati Metropolitan Area
I am a disabled Veteran of the U.S. Army land a Sales professional who effectively multi-tasks and balances customer needs with company demands. Efficiently builds loyalty and long-term relationships with customers, while consistently reaching targets. Significant improvement in business continuity and communication between customer service, sales, distribution and operations resulting in new volume increases. Seasoned Security Manager with strategies for supporting a company has been very much the same throughout my career and include administrative processes, process improvement, operation efficacy, training and supporting the senior level staff. I have been responsible for daily operations, risk assessments, intelligence analysis, security operations and client contract compliance management.
Provided freight forwarding sales services for domestic and international shipments. Brought on new shippers that strengthened the trucking and international business. Mentored the Vice President of Sales on building relationships. Entered over 800 contacts in the Customer Relationship Management System for sales leads. Determined the most cost-effective procedures and routes for shipments/deliveries & storage. Created presentations to new business partners. Brought on a 2 million/year account to ship internationally.
Emphasized product features based on analysis of customers' needs. Answered customers' questions regarding products, prices and availability. Collaborated with colleagues to exchange selling strategies and marketing information. Responded to all customer inquiries in a timely manner. Collaborated with members of other departments to complete sales transactions. Used networking opportunities to create successful, on-going business relationships. Planned and organized routes within territory to maximize efficiency and time in the field. Organized joint sales calls with current customers and outside vendors. Translated business needs & priorities into actionable logistics solutions.
Emphasized product features based on analysis of customers' needs. Supervised material flow, storage and global order fulfillment. Negotiated bulk shipping discounts with contracted carriers. Oversaw special orders and after-hours, urgent shipping jobs. Oversaw hiring, training, coaching, managing, reviewing, and certifying employees. Responsible for all safety training/certifications and forklift certifications. Led cross-department initiatives to develop and pursue cost reduction programs. Created a positive work environment, building employee loyalty and team atmosphere. Strengthened security methods as well as the quality while maintaining a working environment safe and productive. Managed operations related to trailer arrivals and departures and insure proper sorting operations. Handled all data entry and management of warehouse receipts, release of freight/containers/air pallets. Managed all pick & pack accounts. Assisted in loading and unloading freight when necessary. Designed, formalized and implemented an in-house quality control system test and limiting onsite unknown issues allowing the company to build, pack, and ship complete shipments throughout the world.
Active Duty July 1982 to May 1986. Reserve Duty May 1986 to June 1988. Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Effective decision-maker in high-pressure environments. Maintained rifles, machine guns, mortars and hand grenades. Evaluated terrain and recorded topographical information.