Indianapolis, Indiana, United States
System Conversions, Inventory Management, and Technical Support Led system conversions across multiple Verizon Wireless retail locations to seamlessly integrate stores into the TCC system. Coordinated multi-site shipping to ensure various retail locations received required inventory and equipment on schedule. Acted as the Single Point of Contact for the help desk, troubleshooting technical issues and providing quick resolutions during and after transition periods.
At Infosys, we work with multiple clients on a numerous amount of projects, ranging from Customer Service, to IT support. From Oct 2023 to Jan 2024, our client was Consolidated Edison, an energy company based out of New York where I worked in a Call Center Environment, handling customer service inquiries as well as IT inquiries internally. Currently, our client is Aetna Health, where I am responsible for data entry and credentialing providers to be a part of Aetna's Health Network. I also field internal IT inquiries.
Answering inquiries from members in a fast paced environment, providing timely and exceptional customer service, including directing members to a list of providers based on the criteria they selected, all the way to providing Insurance ID Cards