Minneapolis, Minnesota, United States
Senior Academic Advisor at the University of Minnesota with over 11 years of experience in user research, data-driven program development, and fostering inclusive academic environments. Expertise includes conducting focus groups, designing cohort studies for large user groups, and leveraging data insights to enhance cross-cultural staff competencies. Skilled in guiding organizational initiatives aimed at improving student retention and engagement.
User Research & Data Collection: Conduct extensive interviews, manage focus groups, and execute surveys to understand user needs and behaviors, developing programs to improve academic and social experiences. Research and Assessment Development: As a member of an assessment team, developed a cohort study for 2000+ users, assessing engagement from orientation to graduation. Collecting data via interviews, focus groups, behaviors observations, and surveys. Data Analysis & Insights: Interpret qualitative and quantitative data from over 100 Intercultural Development Inventory surveys/assessments, developing insights from data to improve staff cross-cultural competence and communication. Program Development: Use interview and appointment data to create and enhance user support initiatives and programming. Assessment & Evaluation: Track and assessed user engagement with support resources using the APLUS data analytics system. Diversity & Inclusion Initiatives: Develop intercultural communication programs and workshops based on IDI assessment data to promote equity and inclusivity initiatives. Stakeholder Collaboration: Collaborate with cross-functional teams to devise strategies promoting development of new programming and initiatives that improve user experience. Professional Development: Present at local, regional and national conferences on student/staff needs, qualitative research methods, and improving user experiences through support programming.
Implemented person-centered counseling psychology techniques and behavioral observation to better understand user needs and experiences. Implemented excellent verbal and written communications skills to effectively and diplomatically convey messages to institutional constituents. Monitored academic progress data to gain insight into user trends and suggest changes to programming in attempts to improve user experience. Organized and implement user-focused projects and programs designed to assist in the retention of students.