London, England, United Kingdom
Managing and Supporting a team of 6 Technicians who provide support to 500+ users, we work closely with all business areas to improve visibilities and expectations. A hard-working, committed and reliable IT technician, with extensive experience of all aspects of the service centre support environment, from initial contact and problem solving with the client, to detailed investigations requiring technical expertise. Willingness to learn new skills has resulted in experience of a broad range of technologies. Good interpersonal skills, both written and oral, and nurtures good working relationships with all clients, regardless of seniority. Friendly and personable, and takes full responsibility for all assigned tasks.
Role consists of but not limited too the following - Managing and Supporting a Team of 6 - Supporting all user within the London branch (500+)with Desktop, Laptop & Software issues - Configure, Install & administration of IGEL/HP thin client desktops - supporting a mixed environment of physical desktops (HP) and virtual machines (VMware) - AV support for MSteams, Zoom, WebEx, Cisco. - Active Directory Administration - Citrix XenApp Administration - Supporting conferences (off and On Site) for IT requirements - Supporting Apple iPad & iPad in a mixed environment of Intune and BES - Support of market data applications Bloomberg, Eikon, Fidessa, FactSet. - Involved in all IT related projects
Role consists of: - Administration of Windows Server environments. - Implementation & Administration of VMware environment. - Administration of McAfee & Trend Virus Software. - Active Directory Administration (users, groups access rights, etc). - Responsible for support and administration of the Business Continuity function, including replication of the following systems: Northgate HR (Rebus), Euclid (Euro clear), IBM Content Manager. - Desktop support for front and back office users. - Desktop based software, hardware and network connectivity issues with diagnosis and resolution. - Building & Configuration of Servers, Desktop PC’s/Laptops & Blackberry’s, amongst others.
Role consisted of: - Supporting a mixed environment of Windows and Netware Servers. - Working with and supporting Active Directory. - Carrying out backups of Novell Servers using Arcserve v6.1 and v5.01. - Creating and managing user accounts using Netware tools. - Performing client software installations. - Supporting 200 users with Desktop, Laptop & Software issues. - Assisting in the planning and co-ordination of an office move for all I.T. and Comms. - Monitoring network for intrusion and bandwidth hogs. - Determining the need for new Hardware and software.
Role consisted of: - Supporting all users within the Back Office (50 users). - Providing training to users on Microsoft Office & back office applications. - Ensuring that incident process resolutions were within established SLA boundaries. - Involved in new projects as required.
- Producing budget reports. - Compiling quarterly budget reports.