Greater Bielefeld Area
With over two decades of experience in B2B sales and customer management, I’ve had the privilege of working across industries like veneer, e-commerce, technology, and IoT. My passion is building strong client relationships and delivering tailored solutions that drive business growth. Throughout my career, I’ve successfully led teams, implemented CRM and ERP systems, and consistently raised the bar by focusing on understanding client needs and delivering real value. Whether managing complex sales processes or supporting cross-functional teams, I’m committed to achieving results. Now, as a Key Account Manager at Lichtwart, I’m thrilled to be part of a company that’s transforming how businesses manage their lighting. Lichtwart’s smart, cloud-based solution not only reduces costs and supports sustainability but also helps cut light pollution—bringing back a clearer night sky. We’ve earned recognition for our innovation, with awards like the LWD Innovation Award 2021, the Telekom Earth Day Award 2023, and the Start-up Techboost Award 2023. These accomplishments reflect our dedication to using technology to make a positive impact. I’m eager to share our story and vision with you. Let’s work together to make the Milky Way visible again—one sustainable lighting solution at a time. If you’d like to discuss IoT, SaaS, or sustainable technology, I’m always open to connecting and exploring opportunities.
Lichtwart revolutioniert Licht! Unsere patentierte Cloud-Lösung steuert Licht genauso, wie es für seinen Einsatz angedacht wurde. Bei Bedarf besonders hell oder in der Nacht besonders schonend für die Umwelt und auch das Umfeld. Unsere Technologie reduziert deutlich spürbar Kosten von Lichtanlagen, Werbeflächen und Gebäuden und macht diese so wirtschaftlicher und nachhaltiger. Ob zur Nachrüstung oder bei Neuinstallationen – Lichtwart macht mit intelligenter Steuerung die Milchstraße wieder sichtbar!
• Orchestrated the seamless integration of GREYHOUND CRM software, leading a shift towards omnichannel-centric service delivery by formulating and implementing tailored workflows and operational processes for the department. • Collaboratively implemented SAGE 4 Sellers ERP software into departmental operations, customizing modules in close partnership with the project team to empower the CX Team, leading to their inclusion in the official ERP software release for all customers. • Leveraged ERP data for comprehensive cross-channel analysis, strategically utilizing key performance indicators (KPIs) to drive decisions related to strategy, personnel, and technology. • Diligently analyzed customer feedback data, employing a continuous feedback loop to monitor, evaluate, and adapt CX strategies to meet evolving customer expectations and industry standards. • Pioneered the development and execution of a structured, KPI-driven inter-departmental feedback mechanism, fostering collaborative synergy among marketing, quality assurance, and product development teams. • Accomplished the remarkable expansion of the department from a compact team of 3 to a diverse, multicultural workforce of 12+ individuals serving multiple international markets and countries. Maintained a direct reporting line to the CEO.
• Provided multilingual customer support in German, English, and French through both email and phone channels, effectively managing escalated inquiries, processing refunds, and proactively addressing feedback on various sales platforms. • Played a pivotal role in supporting the manager by actively participating in the implementation of new operational processes and consistently monitoring platform performance, contributing to the enhancement of overall business efficiency and customer satisfaction. • Provided exceptional customer service by resolving inquiries and concerns, demonstrating a deep understanding of company products and services, resulting in a high customer satisfaction rate. • Delivered top-notch support to clients, effectively handling a high volume of inbound calls and emails, and consistently exceeding performance metrics, ensuring a seamless and positive customer experience.
• Independent Contractor specializing in the wood and furniture industry, connecting customers to specialized suppliers from all over the world.