Munich, Bavaria, Germany
I serve as a trusted technical advisor to enterprise prospects and customers across the EMEA region, guiding them through their DevSecOps transformation with GitLab. Combining 6+ years of development experience with deep customer success expertise, I lead technical evaluations, Proof of Value engagements, and solution workshops tailored to complex enterprise environments. I provide architectural guidance on GitLab's AI-powered platform (including Duo Agent Platform) translating technical requirements into measurable business outcomes. My focus is on articulating GitLab's differentiated value, driving platform adoption, and collaborating closely with Sales, Product, and Engineering to win and grow strategic accounts.
Owning strategic enterprise accounts in the EMEA region, I drove adoption, retention, and expansion of GitLab's DevSecOps platform. I led executive business reviews, developed long-term success plans, and managed complex initiatives such as major version upgrade preparations across large-scale environments. Coordinating between Product, Engineering, Sales, and Professional Services, I helped resolve complex scenarios and unlock new value for customers. I also mentored team members, contributed to team-wide best practices, and maintained deep platform expertise to ensure customers realized GitLab's full potential.
I partnered with organizations in the EMEA region to help them maximize the value of GitLab's DevSecOps platform. Guiding customers from initial goals to full adoption, I offered expert advice on best practices and use cases. I acted as the main liaison between customers and GitLab's internal teams, ensuring seamless communication, resolving issues, and aligning on product roadmaps. My focus was on driving adoption, retention, and growth, while building strong, trust-based relationships that led to lasting customer success.
Coordinating all aspects of customer care for anybill's SaaS platform, I developed individual strategies to ensure successful implementation and maximize value. My responsibilities ranged from analyzing customer usage and identifying optimization opportunities to providing hands-on training. I cultivated close customer relationships to understand needs and deliver tailored solutions, strengthening satisfaction and long-term loyalty. With a strong focus on retention and strategic consultancy, I contributed directly to anybill's growth.
Serving as the trusted technical advisor to anybill prospects and customers, I covered both pre-sales and post-sales phases. I demonstrated how the anybill application and Professional Services addressed common and unique business requirements, bridging the gap between customer needs and product capabilities.
Leading a five-member team, I oversaw multiple APIs including the central interface for cash register systems and third-party service provider integrations. I ensured smooth integration aligned with overarching project objectives while orchestrating collaborative efforts and optimizing workflows. My role extended beyond conventional management into hands-on coordination, driving successful delivery across a multifaceted product landscape.
Having managed and implemented both standard and individual software projects, I took on project management tasks as well. My expertise spanned the planning and execution of a diverse array of software projects, with a focus on meeting individual requirements. Leveraging my experience in project management, I consistently ensured efficient processes and delivered successful outcomes.
I focused on designing innovative solutions. My expertise extended to the design, implementation, and documentation of microservices. My skills in programming, architecture design, and system integration enabled me to implement complex requirements effectively.