Berlin, Berlin, Germany
Creative and highly adaptable professional with deep experience in multi-cultural project management, process analysis and design for the information-technology (IT) and travel sectors. I am currently doing and MBA and is available for MBA internship opportunities from June to September 2020. Contact details: Email: [email protected] | Mobile: +33 6 5970 4413
• Gathered data and built client’s European competitive environment, focused on players above €10m revenues per year • Reconstructed market size of a niche European industry, matching two methodology results to obtain total addressable market, starting from large estimates (top-down) and starting from client’s business results (bottom-up)
• Cut down time requirements for new service supervision from 30 days to 5 days by launching new Amadeus monitoring platform, creating self-implementation feature as main requirement • Led deployment project of new platform spanning several months during a complex team reorganization: 15-20 people in project team, cross sites (France, India, Germany, USA); created a solid basis for each legacy tool to be decommissioned • Decreased problem diagnosis time and costs by training people and organizing awareness sessions across eight sites, cross management levels, leading to an increase in new platform usage to improve customer experience (100+ impacted people) • Increased visibility on services health upon problem occurrence by persuading Amadeus teams to migrate to new supervision platform, streamlining application response (40% sending metrics after 1.5 years of service) • Decreased migration costs to new supervision product by 67% in several situations by analyzing and proposing alternatives to decommission legacy monitoring solutions, by developing standard metrics and dashboards • Designed new monitoring solution deployment in OpenShift, for multiple Cloud solutions; used CICD for software/configuration deployment
Business Analyst. Analyze requirements, write specifications, perform test scripting and product validation. The aim of the mission in India is to migrate different applications from a legacy platform to the current corporate platform. • Allowed Amadeus to provide a more robust service to its end customers and thus reduced service down time by migrating three applications from IBM mainframe to distributed technology solution (C++ technology) • Delivered functional analysis and specifications documents on-time by leading local team of three people and coordinating cross sites interactions (France and India); influenced 15+ people from developer and quality engineer Indian teams • Designed migration strategy for three applications to new distributed technology platform while ensuring no service outage for final customers during implementation • Built a trust-based relationship between France and India (1st mission critical application was then transferred to the team) by training and empowering people (knowledge sharing, best practices) in India while ensuring deliveries • Reduced maintenance costs for future operating teams by collaborating with 10+ functional areas in order to migrate applications with an adequate solution design • Developed a Python based tool to compare thousand lines reports to assess product quality, directly saving costs and increasing reliability on project delivery
Product Development Analyst. Analyze requirements, write specifications, perform test scripting and product validation. • Ensured better supervision coverage and quicker detection of service problems impacting customers by analyzing and monitoring customer journey for 10 new business cases • Gave visibility to internal customers on planned product evolutions by establishing roadmap and deliveries tracking in a multi-site project (3 locations: Nice, London, Erding) • Ensured high customer satisfaction and effective follow-up by collecting customer requirements, prioritizing activities and communications to customers (~20 business cases covered) • Streamlined information inquiries and project management by constructing guidelines for Product Definition division to format specifications documents • Developed a VBA based application used by managers within Product Definition division to supervise team members' reporting
Working as Business Analyst at Amadeus.
Worked on carbon nanotubes (CNT) reinforced polymers. Figured out CNT behavior under load. Found a new model for stresses between polymers and CNT. Developed a model to correlate the proportion of CNT that broke in a polymer crack with the polymer fatigue life. Worked on modeling stresses around an inclusion in a polymer. Found a model for it, taking into account the presence or not of an unstick part of polymer around the inclusion.
GSR (Graudate Student Researcher): Worked on carbon nanotubes (CNT) reinforced polymers. Figured out CNT behavior under load. Found a new model for stresses between polymers and CNT. Developed a model to represent proportion of CNT failure in a polymer crack with its impact on fatigue life. Reader for a Graduate level Controls class: Graded homeworks and exams. Generated homeworks solutions.