Huizingen, Flemish Region, Belgium
- Expertise in Customer relationship management / Account Management - Experienced business developer with strong negotiations & influencing skills - Self reliant and enthusiast to work in a team environment - Natural leader & people management skills - Good communicator, with particular strengths in building relationships, prioritizing actions in difficult situations, and enjoying a fun and engaging work environment. - Performs well in multinational environments and interacts easily with all levels of staff - Large experience in travel & hospitality industry and open to exploring different businesses
Managing a portfolio of clients part of the leading brands within the market Being responsible for the HQ-level acquisition process of new chains Leading or participating in negotiations and signing country framework agreements and/or franchisor contracts with chain HQ Acting as the 'Trusted Advisor' and initiating, building and developing long-term relationships with all strategic accounts on country HQ level Tracking and analysing market (developments) and competition's activity Developing Joint Business Plans and driving regular Business review/Performance review meetings Catering to special requirements of chains (product features, analytics, co-branding, reporting, invoicing) Being the 'voice of the customer' and building a strong cross-functional network to provide the best services to your chain restaurants
Strategic Planning: - Developing Sales Strategies: Creating comprehensive sales strategies that align with the company's goals and objectives. - Market Analysis: Conducting thorough market research to identify new opportunities and threats. - Sales Forecasting: Predicting future sales trends and setting targets accordingly. Team Leadership: - Team Building: Recruiting, training, and managing the sales team to ensure high performance. - Performance Monitoring: Setting KPIs and regularly assessing the team's performance against these benchmarks. - Coaching and Mentoring: Providing ongoing support, coaching, and mentorship to team members to enhance their skills and career development. Sales Execution: - Client Relationship Management: Building and maintaining strong relationships with key clients and stakeholders. - Deal Closing: Overseeing the sales process to ensure deals are closed efficiently and profitably. - Contract Management: Ensuring all sales contracts are accurate, legally compliant, and beneficial to the company. Business Development: - Identifying Opportunities: Seeking out new business opportunities and potential partnerships. - Strategic Partnerships: Developing and maintaining strategic partnerships that can drive growth. - Innovation: Encouraging and leading initiatives to innovate and improve sales processes and offerings. Performance Analysis: - Sales Reporting: Regularly compiling and presenting detailed sales reports to senior management. - Data Analysis: Analyzing sales data to identify trends, successes, and areas for improvement.
Main interface between the local customers and their own team, ensures smooth operations and processes as well constructive communication in terms of ensuring a high customer satisfaction. Show awareness of the customer perspective and monitors trends and needs in the market (sees the bigger picture) Represent the entire range of M&E services to assigned customers, while ensuring customers’ needs are met. This is key for the M&E business, targeted to engage in a variety of tasks including project management and coordination, client and supplier relationship management, negotiation, leadership and innovative development of opportunities, amongst others Creates a productive, motivating working environment, and works with the team to promote the achievement of the qualitative and quantitative targets of Meetings & Events. In charge of the recruitment and search for the perfect candidate fitting the client's expectations. Partially involved in the on boarding process. Maintain and expand the relationship with small & large customers.
Responsible for all elements of the end to end management of an event, including sourcing, group air, logistics, financial management and delivery. Manage the process from meeting qualification call and initial venue proposal to post project financial reconciliation, respecting customer and American Express Global Business Travel standards, procedures and policies.