Washington, District of Columbia, United States
Sought after private and public sector subject matter expert in data analytics, information technology, fraud prevention methods, service desk, call centers, customer experience, innovation, and security. Worked in and with 14 of 15 federal cabinet agencies and multiple commissions and independent agencies. Practical public/private sector experience and tangible results cin program management, data analytics and artificial intelligence, executive development, organizational change management, communications, information technology, cyber and security, customer experience, mentoring, fraud, client services & engagement. Established productive training, mentoring, trauma counseling, technology innovation, contract management and negotiation, and debt management advisor. Speaker, coach, faculty, board member, and subject matter expert. Pioneer of first data analytics program in Federal Sector, eCommerce Pioneer , and Artificial Intelligence. Design contributor law practice systems. Conceived, authored and developed Analytics as a Service, Identity Management Framework (IdM/IAM), Identity Credential and Access Management (ICAM) subsequently used to frame, the Federal version FICAM, Student Loan Debt Management, Public Speaking for Attorneys, Public Speaking for Executives, Case for Action on Student Loan Management, Consolidated Data Analytics Center of Excellence (CDAC), and Data Analytics Guide for Inspectors General. Expertise blending academic, federal, state, and commercial experience in finance, audit, investigation, analytics, developmental strategies. Managed Federal Programs; SmartBUY, dot Gov, Analytics as a Service, Cognitive Computing, Agile Acquisition, Audit Services, DATA Act PMO, CDO Development, Data Assurance, ISSLOB Risk Management Framework (RMF) Development, ITILOB Service Management, Human Centered Design, Artificial Intelligence and Cognitive Computing, Federal Shared Services, an initial author Technology Transformation Service, GSAAdvantage product owner. Served as senior executive advisor for multiple federal Inspectors General. Served in various acting Senior Executive Service and senior level positions. Specialties: Mentoring, Data Management/Analytics, Business Intelligence, Service Center, Transition & Organizational Management, Counseling & Professional Development, Contract Management, Identity/Access Management, Audit & Compliance, Investigation and Oversight, Business Process Improvement, Business Continuity/COOP, Business Impact Analysis, Financial Management, Policy/Program Regulation, and Risk Management.
Concurrent position with CDO/AIG