FUCHS LUBRICANTS SWEDEN AB · IHM Business School
Managing the Nordic Automotive Lubricants assortment towards after-market customers, distributors and OEM.
Responsible for Learning & Development for the Circle K B2B & Card Sales organization in Europe. Drives the development and implementation of Sales- and Customer service processes and learning activities for 400 people in 9 countries. Contributed in the build-up of Scandinavian speaking Customer Service Teams in Latvia now employing over 100 agents by develop and implement the Customer Contact Centre University. Project leader for implementing the Challenger Sales™ Development Program by CEB (Gartner) in Europe. The project was Bronze winner in the category Best Sales Programme at Training Journal Awards in London 2014. Developed a full range of Sales training programs including the latest B2B research, i.e. Challenger Selling and how to apply commercial teaching, disrupt traditional thinking and making it easy for customers to buy.
Responsible for L&D for Special Products Division in Europe. Included 500 people in Aviation and Lubricants in 8 countries. Developed Statoil Lubricants Academy to a European blended learning program covering all internal roles. Commercialized an external customer training offer to strengthen resellers and maintenance personnel. Project leader for high-class multi language e-learning production – A world of Lubrication. Implemented Accenture Supply Chain Academy to the Supply Chain organization to increase and formalize competence for various roles. Contributed in the development and execution of Statoil B2B Sales Academy (Mercuri International concept), ensuring high quality implementation in local business units.
Greater Stockholm Metropolitan Area
Greater Stockholm Metropolitan Area
Sales of Mobil Oil branded Lubricants to Automotive B2B customers in Sweden.