San Jose, California, United States
As the Extended Workforce BP Lead at Google, I am responsible for creating and delivering world-class services and solutions for the extended workforce, which includes contractors, consultants, and vendors. I have over 17 years of international experience in leading and managing complex technical projects and programs across various industries, such as financial, tax, data analytics, payroll, vendor management, BPO, customer services, global mobility, human capital, consulting, and tech build and implementation. My core competencies are technical leadership, operational strategies, process improvement, automation (through AI/ML), budget control, P&L, and global risk management (including GDPR). I am also an expert in enhancing customer satisfaction and providing concierge service through efficient and compliant processes. I have multiple credentials in taxation, accounting and, Project/Program management and AI/Machine Learning. My professional mission is to identify and re-imagine disruptive processes with maximum value creation, work with senior leadership to ensure smart planning and execution, have big ideas and implement them, get things done and motivate others to do the same, and serve and empower others to reach their full potential. I embrace the challenge of solving business problems and navigating through complex challenges. I am confident that I have the skills and experience necessary to be successful in a leadership role in your organization.
Helping Waymo Scale.
- Strategic Advisory: Served as a principal advisor to global Product Area leaders, architecting workforce planning strategies that optimized organizational design and global delivery efficiency. - Global Program Transformation: Conceptualized and scaled a premier global contingent workforce function; engineered a 24/5.5 support model that realized $20M+ in annual operational savings while maintaining a 98%+ CSAT. - Operational Governance: Provided subject matter expertise on complex outsourcing initiatives for high-growth "Bets" and core Product Areas, ensuring rigorous policy alignment and program optimization. - Executive Leadership: Directed a high-performing team of Business Partners to deliver bespoke workforce solutions and risk mitigation strategies across the enterprise. - Portfolio Optimization: Spearheaded strategic location strategy and cost-containment initiatives, significantly reducing overhead and enhancing global service resiliency. - DEI Advocacy: Served as an executive mentor for Black+, Latinx/Hispanic+, and Indigenous+ talent, driving internal mobility and fostering an inclusive leadership pipeline.
Orchestrated the delivery of global workforce services, focusing on operational transparency, stakeholder alignment, and the seamless execution of large-scale initiatives.
- End-to-End UX Strategy: Defined and executed the vision for a world-class extended workforce experience, balancing high-touch "white glove" service with the regulatory complexities of a global tech environment. - Service Innovation: Pitched, designed, and launched a first-of-its-kind global digital concierge and chat solution for onboarding, streamlining the ecosystem for all business units. - Change Management: Appointed to the COVID-19 Global Command Center; navigated unprecedented remote-access challenges to ensure business continuity and seamless onboarding during a global crisis. - Data-Driven Evolution: Established a robust suite of performance metrics and data frameworks to drive continuous improvement and evidence-based decision-making. - Infrastructure Optimization: Led the comprehensive redesign of the program’s digital infrastructure and Help Center, resulting in a 30% increase in user engagement and self-service efficiency.
Biz Ops Lead responsible for enhancing the contingent workforce program at Facebook. Core Responsibilities & Impact: Strategic Data Governance: Architected comprehensive data and analytics frameworks to drive high-stakes executive decision-making. Shifted the program from reactive reporting to predictive modeling to optimize ROI and mitigate vendor-related risks. Global Compliance & Risk Orchestration: Led a complex, cross-functional coalition—including Sourcing, Procurement, IT, HRIS, Finance, and Legal—to enforce stringent global operational compliance (GDPR) across the entire contingent worker lifecycle. Operational Transformation: Designed and implemented end-to-end operational strategies, utilizing enhanced data gathering to track performance improvements and iterate on program efficiency in real-time. Product-Minded Operations: Spearheaded the development and refinement of internal tools and process architectures, ensuring the infrastructure scales at the pace of global business needs. Stakeholder Excellence: Maintained an industry-leading NPS of 80%+ by prioritizing the customer and stakeholder experience, ensuring that operational rigors never compromise service quality. Enterprise-Wide Innovation: Commanded large-scale initiatives to solve multifaceted organizational problems, introducing innovative solutions that bridge the gap between technical requirements and business goals. Strategic Vendor Management: Directed the full-cycle vendor selection process, ensuring external partnerships align with Meta’s long-term scale and quality benchmarks.
Founding member of the Strategic Supplier Management Team for HR. Key Achievements & Impact Organizational Build & Strategy: Established the foundational strategy and team structure for the HR Supplier Management pillar. Defined the long-term roadmap to transition from fragmented vendor silos to a unified, performance-driven global model. Cross-Functional Integration: Orchestrated high-impact collaboration across Sourcing, Procurement, HRIS, Legal, and Biz Apps. Bridged technical and legal requirements with HR business goals to ensure seamless program implementation. Digital Transformation & Automation: Spearheaded the transition to automated supplier management workflows, reducing manual overhead and enhancing data integrity through tool enhancements and process engineering. Enterprise Risk Mitigation: Developed and deployed rigorous compliance frameworks and risk-reduction protocols, protecting the organization from legal and operational exposure within the HR supply chain. Performance Optimization: Institutionalized supplier performance metrics and governance models, resulting in measurable improvements in service quality and vendor accountability. Strategic Outsourcing: Led complex outsourcing initiatives, balancing cost-efficiency with high-touch service delivery to support global scale.
Served as the global mobility tax operations program manager. Key achievements were as follows: - Managed global mobility suppliers/vendors through the entire lifecycle significantly improving the supplier performance across all categories helping them scale their programs through hyper growth - Managed our domestic STBT and global relocation programs, implementing significant enhancements, which improved, compliance, reduced risk, allowed for seamless unlimited scaling whilst cutting cost and administrative burden for internal teams and employees - Discovered and lead several Xfn projects to improve global compliance and reduce risk across payroll, equity and Tax - Scaled mobility program through hyper growth - Served as tax and payroll SME for our equity, payroll, finance, legal and HRBP team Discovered, researched, pitched and received approval for creating a Strategic Supplier Management Team for HR.
Served a variety of different global technology companies. Key achievements were as follows: - Designed, created and sold market leading Global Mobility technology solutions. Annual recurring revenue of $3 million. Managed a team of engineers. - Was global head of the Short term business traveler program for a Fortune 500 technology company in Silicon Valley with 280,000 + employees. Worked Xfn to automate the process resulting in significant time savings (1000's of hours annually). Managed a global team of 10+ reports. - Consulted in relation to the split of a Fortune 500 Silicon valley company in to two separate public traded companies - Project managed a global payroll enhancement implementation project resulting in company savings of several millions of dollars. Coordinated 27 international Deloitte teams in different countries across EMEA, APAC and the Americas. - Successfully sold work in various RFI's and RFP's.
Worked as part of the Multinational Corporation group managing several flagship accounts in the Oil and Gas (super majors) sector, as well as the FTSE 100 technology companies and start ups. Managed several global teams with 20+ reports. Provided Tax consulting, compliance support, policy creation, as well as process recommendations/enhancements and implementation. Managed a portfolio of High net worth individuals (various high profile individuals, CEO’s and CFO’s) providing global tax planning and compliance services
Prepared corporate and individual tax returns. Managed 1 intern.