Tampa, Florida, United States
I help established U.S. small and medium-sized business owners turn scattered technology, weak websites, and disconnected tools into clear systems that generate leads, protect revenue, and reduce downtime. As Co-Founder of Leo Global Digital Solutions, I work directly with owner-operators who are tired of technology that costs money but doesn’t produce results. With 25+ years in IT operations, security, and business systems, my focus is simple: build infrastructure that supports growth instead of creating headaches. Recent results include: • Supporting the digital strategy and infrastructure work behind BJ’s Raw Pet Food, helping align online systems with business growth • Helping SMB owners simplify complex technology stacks and reduce operational downtime Whom I work with Established U.S. SMB owners who want practical solutions, not endless agency retainers. Whom I do NOT work with Agencies, service resellers, and franchise chains are looking for vendor relationships. If you're serious about improving your business systems, website performance, and operational stability: Let’s talk.
At Leo Global Digital Solutions, we help established small and medium-sized business owners simplify their technology, strengthen their digital presence, and build systems that support real growth. Many SMBs struggle with scattered tools, outdated websites, weak lead flow, and IT systems that create risk instead of stability. Our work focuses on solving those problems with practical, secure, and scalable digital infrastructure. Problems we help solve: 1️⃣ Websites and brands that don’t generate business We redesign and optimize digital presence so websites become lead-generating business assets, not static brochures. 2️⃣ Disconnected tools and inefficient operations We implement automation, workflow systems, and integrated digital platforms that reduce manual work and improve follow-up. 3️⃣ Technology risks that threaten revenue We strengthen IT security, infrastructure stability, and operational continuity to reduce downtime and protect business operations. With 25+ years of technology and operations experience, our approach blends IT strategy, digital infrastructure, and practical business solutions tailored for owner-led companies. Focus areas: Digital Infrastructure • Website Optimization • Automation Systems • Secure IT Operations • SMB Technology Strategy
Engineered 15+ web applications, increasing system efficiency by 30% through optimized architectures and clean code practices. Still learning to develop RESTful APIs, enhancing data retrieval speeds by 20% and enabling seamless client system integration example: Bomgar remote support from Android tablets. Achieved 100% on-time project delivery by identifying and mitigating risks during development stages. Enhanced database performance for high-traffic platforms, reducing query execution times by 40% and boosting reliability.
Oversaw IT infrastructure for 200+ users, ensuring 99.9% system uptime through regular monitoring and maintenance. Improved security by implementing protocols and audits, reducing cybersecurity incidents by 35%. Optimized system setups, reducing deployment time by 25% and increasing operational efficiency. Resolved 95% of support tickets on the first attempt, enhancing user satisfaction by 15%
Delivered technical support to 500+ users, resolving 90% of issues on the first contact and minimizing downtime. Installed and maintained hardware/software, cutting setup by 20% and enhancing productivity. Conducted root-cause analyses, reducing recurring issues by 30%. Trained users on system upgrades, boosting adoption rates and lowering support requests by 15%.