Minneapolis, Minnesota, United States
· Managed the jail’s work release program, including onboarding, scheduling, employer relations, compliance requirements, and maintaining accurate documentation and finances for county and state participants. · Coordinated 25 weekly educational, religious, treatment, and volunteer-led programs, assisted with purchasing and managing inventory of operational supplies, and provided support and security for volunteer partnerships. · Facilitated chemical dependency applications and assessments, program funding, and treatment facility placement and transportation between inmates, courts, probation officers, and treatment providers. · Supervised, trained, and evaluated inmate workers for kitchen, laundry, garden, and cleaning assignments. · Provided support to fellow officers through strong communication, problem-solving, crisis management, and organizational skills for emergency situations including fights, disturbances, and medical crises.
• Determine sales goals, develop sales and marketing strategies, and leverage customer feedback to build the brand and strengthen the NITRO experience • Source, hire, schedule, train, manage, and motivate seasonal employees to uphold a strong customer service culture and achieve goals • Coordinate event logistics and source vendors for geographically dispersed events to ensure sufficient supplies and services • Develop detailed event reports, handle and safeguard revenue, make deposits, and collect and submit payroll
• Provided support to account executives on all day-to-day actions, and fulfilled backup role when they were unavailable. • Operated as point of contact for all client needs, supported and managed agency/client relationships, and anticipated and communicated client needs, initiatives, objectives, and opportunities. • Led internal cross-department collaboration from kick-off to completion by setting up meetings, providing accurate agendas, and following up with detailed and actionable meeting notes. • Created and update project briefs, estimates, project timelines, status reports, and other supporting materials through detailed and maintained client archives. • Proofread and evaluated copy, artwork, and proofs as requested; provided strategic feedback to the creative team, and saw that all work completed the standard agency approval process before being reviewed by clients or turned over to suppliers. • Managed clients' media and projects to ensure they proceeded according to plan and met all deadlines, drawing attention of account executives to potential problems before they occurred. • Informed account supervisor regularly of account progress as well as potential problems, such as the client/agency relationship, budget overruns, etc.
• Lead content creation efforts for B2B and B2C client websites, website applications and landing pages, blogs, emails, and digital social channels, including professional Facebook, Twitter, Pinterest, Instagram, YouTube, and LinkedIn • Develop comprehensive messaging strategies and maintain detailed editorial calendars for clients to reach targeted audiences with consistent brand voice and tone • Create social advertisements and copy that align with campaign goals, and purchase media to maximize conversions based on clients’ budgets • Strategize with Account Executives to recommend digital plans of action, develop creative engagement and outreach campaigns, and define campaign scope, goals, and monitoring procedures for internal, client, and agency partners • Partner with Account Executives to align marketing and social strategy with client business goals for marketing and PR teams • Employ analytics and insights tools according to industry best practices to strengthen existing campaigns and shape future strategy with data-backed recommendations • Create and present campaign result decks to clients that explain campaign performance and provide recommendations to improve conversions and achieve business goals
• Provided positive customer service experiences, daily. Interacted with customers on a personal level and developed loyal relationships. Provided customers with solutions tailored to their unique experience. • Attained sales goals by identifying customers’ need, lifestyles, and buying potential. Made active and assertive sales by providing solutions that met the customers’ needs • Followed-up sales to ensure customers were fully satisfied with their purchase. Provided assistance to address ongoing questions and concerns, and explored future needs to maintain relationships • Expanded knowledge of merchandise through training and independent study (Diamond Council of America certified)