Lummen, Flemish Region, Belgium
Salesforce Certified Administrator Salesforce Certified Service Cloud Consultant Salesforce Certified Community Cloud Consultant KCS Practices v5 Certified Prince2 Certified PMBOK Certified KANA Express Certified Contact Center Strategy
Project Management Software
Manager of the KANA UK-US Pre-Sales team and responsible for 16 US and UK implementations in the first year of KANA Express abroad. Some new UK-US KANA Express customers: * Harrods * Rent.com * Swiss Watches International * Learnvest * Pacsun * Urban Outfitters * Brooks Brothers * ... ______________________________________________________________________________ KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. Specialties Service Experience Management (SEM), Multichannel Customer Service, Knowledge Management, Email Management, Chat and Co-browse
KANA makes every customer experience a good experience. As the leader in Service Experience Management (SEM), KANA gives managers total control over the customer service process, so they can take care of their brand while taking care of customers. By unifying and adapting customer journeys across the contact center, web site and social community, KANA's solutions have reduced handling time, increased resolution rates and improved NPS at more than 600 enterprises, including half of the Global 100 and more than 200 government agencies. KANA is based in Silicon Valley and has offices worldwide. Specialties Service Experience Management (SEM), Multichannel Customer Service, Knowledge Management, Email Management, Chat and Co-browse