Valencia, Valencian Community, Spain
Industrial Engineer with over a decade of international experience in quality assurance, tourism management, sustainability auditing, and professional public relations with tourism organizations and corporations in the European, EMEA, North American, and Latin American markets. I hold a Master’s Degree in Tourism Economics and Management from the University of Bologna, accredited by UNWTO TedQual. My international academic journey has taken me to world leading institutions such as the University of Pennsylvania (a member of the prestigious Ivy League in the USA), the University of Bologna (Italy), and Universidad del Norte (Colombia). Through these experiences and activities in 45+ countries, I have gained a deep appreciation for multicultural environments and global perspectives. I am fully fluent in English, Spanish, and Italian. I'm certified in French at the DELF B1 level and currently advancing my proficiency. I am passionate about the international tourism industry, its dynamics, and global contemporary challenges, with a strong advocacy for a more sustainable and inclusive tourism sector. Currently, I work as the Regional Membership Manager for Europe at the International LGBTQ+ Travel Association (IGLTA), the global authority of LGBTQ+ tourism and an affiliate member of the UNWTO. In this role, I promote LGBTQ+ inclusive tourism among travel organizations, government tourism authorities, and corporations, emphasizing the importance of inclusion and diversity in the industry.
IGLTA (International LGBTQ+ Travel Association) is the world's leading network of inclusive travel businesses, with members in around 80 countries and an outreach of 13,000 business professionals, affiliate member of UN Tourism since 2010. My role responsibilities are: • Manage commercial and professional relations between the IGLTA and its members in the European market • Attend leading international tourism trade shows (FITUR Madrid, ITB Berlin, BIT Milano, TTG Rimini, Europe Congress, ASTA) to promote IGLTA membership in Europe • Present Tourism Economic Statistics and Data at Trade Shows, Panels, and Industry Events • Promote inclusive tourism among the different travel industry stakeholders and organizations. • B2B sales: Lead conversion (prospects for IGLTA Membership) and identify new prospects for membership and accreditation through market research, association stakeholders, and networking • Carry out membership and accreditation support initiatives (possible outreach strategies include promoting and selling virtual and in-person membership events, referral programs, marketing add-ons, etc.) • Support membership initiatives and strategies locally to increase membership engagement and growth in Europe
During the COVID-19 pandemic, versatility and adaptability became essential for continuing career development. For this reason, I temporarily stepped away from the tourism industry and leveraged my expertise in quality management and sales to take on a new challenge. In my role as Sales QA and Compliance Manager, my responsibilities included: • B2C sales monitoring for retail electricity providers which sell electricity service to residential and commercial customers in the USA • Quality assurance of renewable energy enrollment sales contracts for client companies (Gexa Energy, Liberty Power and Frontier Utilities) located in the North American market (USA). • Ensure Compliance with Specific Legal Requirements for Sales Operations and energy management in 12 States Served by Liberty Power • Provide feedback to enrollment specialists to maintain continuous improvement in the sales process and comply with all standards and legal requirements • Generate Performance Reports for Enrollment Specialists and Retention Agents Using Statistical Data
• Planning the quality management system of the assigned hotels, verifying standards of service of Estelar company and the requirements of the technical standards ISO 9001 (Quality), ISO 14001 (Environment), NTC 5133 (Conservation of the environment), NTS-TS 002 (Tourism Sustainability standards), FriendlyBiz Certification(LGBT+ Inclusive tourism norm) and NTSH-006 (Colombian categorization of hotel stars) • Preparing the hotel for audits and corresponding certifications (Environmental authorities , Certifying Entities, Ministry of Health) • Evaluating the performance of the Hotel with internal audits of all processes (Maintenance, Housekeeping, Supplies, Comptroller, Reception, Security, Systems) and monitoring the levels of customer satisfaction through surveys and statistical data. • Manage KPIs and Statistics for Sustainability Management and Operational Performance • Environmental management and sustainability training for employees. Control of Good Kitchen Manufacturing Practices, ensuring the safety and quality of food.
• Guaranteeing the quality of the hotel's customer service, by providing and satisfying all the needs that guests have, in certain times standardized by the chain
Uninorte Diverso is an academic group subscribed to Universidad del Norte, which creates events for minority populations and allies, promoting human values such as inclusion and respect through the creation and organizing of activities of all kinds, like art, academic and social activities, in order to contribute to the growth of awareness against discrimination in the Colombian Caribbean. As president, the principal responsibilities are: • Coordinating the entire group of 45+ people. • Prepare activities, campaigns, investigations, forums, debates which helps to reduce the prejudice and violence against minorities inside the university. • Maintaining direct communication with the university directives for the development of activities and events of interest to the academic group.