New York City Metropolitan Area
25 years of experience providing systems, infrastructure, software, desktop, workflow, and automation support, primarily in commercial print and premedia manufacturing. Proven success as a Product Solutions Manager, SME, Systems Manager, Systems Administrator, Color measurement and control expert, and Lean Manufacturing. Key and contributing member of Sales, Customer Service, Product Development and Operations teams to research, problem-solve, and identify solutions as an SME in Esko WebCenter and AE, Dalim TWiST, CGS ORIS Color Tuner and Certified Proof, Adobe Cloud, Microsoft 365, and others to streamline and automate processes. Exceptionally skilled in systems management, product demonstration, workflow discovery; product and workflow implementation, training, and support. Configure, implement, maintain, troubleshoot software/workfows and hardware/infrastructure. Create workflows and automation using such tools as DALIM ES and TWiST, Esko WebCenter and Automation Engine, Enfocus PitStop and Switch, AppleScript/JavaScript, as well as a number of company “homegrown” solutions. Experience with JAMF Mac management. Additionally, was part of the team which supported high-end proofing equipment (Epson inkjet printers and servers), company-wide. Experience with Cherwell Service Management. Also skilled in Mac OS, AppleScript, JavaScript, Adobe CS and CC, and the Microsoft 365 Suite.
Product Solutions Manager Quad/Packaging (Remote) 07/20-03/23 As SME, collaborated with multiple teams and leveraged ESKO WebCenter and AutomationEngine to create powerful automation-driven solutions that made light work of complex tasks, driving efficiency, with dynamic and intuitive UI’s for internal and external clients. Gave compelling demos, then integrated clients by leading discoveries, mapping current and future states, planning implementation, developing training materials, and conducting end-user training. Production Support Quad/Media Solutions (NYC & Remote) 02/04-07/20 Workflows Development Proactively developed more than 100 workflows, automation, and scripts that increased productivity by over 50%, using solutions by DALIM, Esko, and Enfocus, AppleScript, JavaScript, JSON, and “homegrown” applications and scripts. • Work with key stakeholders to map current state, needs/opportunities, future state • Build the solution, plan and execute the implementation, • Create training materials and provide training • Identify and execute maintenance needs, and provide technical support. Equipment and Software Support For 15+ locations ranging from 1 to 100 users, experience with JAMF Pro MDM and Cherwell ITSM. • 1,000+ user Macs, peripherals (hard drives, tablets, scanners), and software: identified user needs, purchased, provisioned, lifecycle • Hands-on installation, patching/cabling, moving, decommission datacenter equipment (rack mounted servers, switches, routers, and firewalls neatly, and properly identified • Printers, copiers, phones, conference systems (telepresence) • Corporate support for 30+ locations with hard-copy and soft proofing equipment, with high-end color-accurate printers (Epson SureColor, Kodak Approval, et al.), servers, software (CGS-Oris ColorTuner), EIZO calibrated monitors • Software, including Mac OS updates, enterprise applications (Adobe Cloud, Microsoft O365, photography software, homegrown applications.
As Sales Lead at Pier 1 Imports, I strive to provide the customer with the best store experience possible, by... - Ensuring sales associates stay on focus with shift expectations and selling standard practices. - Monitoring general store operations and merchandise. - Personally addressing any individual customer concerns. I also monitor KPI's to ensure the team is doing their best to hit the store's daily targets, and refocus team as KPI needs shift.