Yaxley, England, United Kingdom
2nd Year BSc Psychology Student at Newcastle University predicted 1st Class Honours. Manager at Marks & Spencer
Completed training as a Team Support Manager (TSM) Operate as a manager in the newly refurbished Kingston Park store. Take additional responsibilities during peak and summer periods, where I have previously managed Christmas Food to Order as well as larger social media campaigns during the summer. Within my role I have other responsibilities such as cash ups and collection
Provide real time, confidential support to individuals experiencing an acute mental health crisis, including suicidal ideation and severe anxiety Applied active listening and problem solving skills to de-escalate crises and promote coping strategies Conduct structured risk assessments in line with safeguarding and confidentiality procedures, escalating to emergency services when required Demonstrated empathy, professionalism and sensitivity when supporting individuals from diverse backgrounds Maintained accurate records and engaged in supervision and reflective practice to enhance service quality and self-awareness.