Mississauga, Ontario, Canada
I am a passionate, dynamic Technology leader with over 20 years experience leading large, diverse, global software development and engineering teams working across mission-critical platforms and technologies. I have extensive experience mobilizing and leading teams on transformation journeys with the reputation of removing obstacles, breaking down silos, and delivering programs/projects on time, on budget. I am a trusted Technology partner able to establish strong relationships with all levels of the organization built on open and honest communication. I like to create a work environment where people feel empowered to challenge the status quo, think outside the box and find innovative ways of delivering Technology solutions. I lead by example, and have a reputation for establishing a collaborative, diverse culture that attracts, retains and motivates high caliber, skilled technology professionals who want to do their best, and be their best. Expertise Includes: Program Delivery | Relationship Management | Strategic Technology Partner | Change Leader | Vendor Management & Governance | Agile & Waterfall Methodologies | CI/CD Pipeline | People Leader | Talent Management
Spearheading the delivery of multiple complex technology projects from concept to execution, ensuring business needs were met specifically related to the design and development of new digital assets and capabilities. Responsible for planning, scope definition, financial management, risk management, stakeholder management of CEO priority programs. Cultivating strong relationships with cross-functional global engineering teams.
Led a diverse team of 150+ Technology professionals responsible for the design, software development and 24x7 operational support of Call Center Technology and Billing Platforms, CRM, Knowledge Management, and Robotics Process Automation Systems. Responsible for building new and innovative technology solutions using traditional waterfall, agile, and continuous integration and delivery methods.
Led a team of 200+ Technology professionals responsible for the end-to-end architecture, solution, design, implementation, and operational support of Retail, Consumer, and Enterprise Digital Platforms (web & mobile). Responsible for leading the Digital technology transformation journey which included designing and implementing modern technology delivery capabilities: CI/CD, and agile methodologies, while continuing to integrate with the broader IT organization to deliver programs using traditional waterfall / hybrid SDLC.
Led the software development and operational support teams for Billing, Ordering, Rating and Provisioning Platforms. Managed, coached, led a diverse team of 160+ Technology experts.