The Randstad, Netherlands
Extensive experience in Talent Planning, Talent Development and Employee Relations; in addition to solid HR generalist skills. A demonstrated and highly successful history of working in the airline and retail industries. Skilled in L&D, ER, Talent Management, Recruiting, Training, General Human Resources, Performance Management, Organizational Change & Design, and Psychometrics. Strong human resources professional with degrees in International Business and Psychology.
- Developing and executing HR Strategy for the functions I support - Strategic advisory to the business leaders in the areas of organisational design, talent management, D&I, performance culture, employee engagement, employment legislation and policies. - Managing talent agenda that includes talent assessments and calibration, targeted development initiatives, succession planning. - Partnering with business leaders on organisational design and long-term workforce planning, leading implementation of organisational changes, partnership with work councils across Europe.
I led the talent work supporting multiple functions within the EMEA Geography. In this role I built and owned the coordinated talent strategy with a focus on the levers we use to acquire, grow, develop and move talent across the organization. I partner across HR and the business to identify and address critical capability requirements that enable business strategies and Nike’s growth agenda. With the purpose of driving talent and business growth, I was accountable for all core talent processes including assessment, performance management, organizational planning, leadership development, retention & development of enterprise and next gen leaders. I built capability and strengthen representation, and support executive transitions and coaching. I also develop and align learning solutions to the expectations of key employee segments to enable growth for all. Continuously assessing & identifying skill gaps, I informed on programming and reskill/upskills needs while engaging with team to cultivate a diverse and inclusive work environment. Finally, I partnered with the business leadership team and HR partners to analyze workforce insights, assimilate talent data and competencies gaps to inform the people strategy for the Geo and functions.
Work with business leaders & HR Business Partners (HRBP) to design, implement, and cultivate talent strategies with a focus on serving the unique needs of our most critical roles and talent within these global organizations. Responsible to coauthoring & encouraging Integrated Talent Strategies in partnership with HR Business Partners and peer HR Center of Excellence leads. Partner with the Business & HR leaders to identify critical capability requirements that enable business strategies & Nike’s growth agenda. Manage and Lead talent planning, assessment and development for Nike's EMEA Business, with particular support to Converse, Enabling Functions, DSM, Operations, Finance, Categories, and Territories. Team and Talent session facilitation, succession planning, new leadership assimilation are all in scope and require close partnership with HRBPs, L&D, TA, OE, D&I and other COE partners.
This role comprised responsibilities of a people & performance manager in conjunction with a wide range of HRBP responsibilities. Duties include but are not limited to: *Accountable for the overall management of a team of approximately 500+ flight attendants *Work with senior management and Cabin Crew to contribute to the Base and Divisional Business Plan strategy, ensuring all company directives are clearly communicated and followed *Assisting crew with a myriad of issues from family & personal issues, career issues, health & emotional problems, and a multitude of other situations if and when they arise; to keep crew engagement high while minimizing any negative business impact *Effectively dealt with non-performance in a timely manner. Preparing & delivering performance management to crew from informal information discussions through to formal performance counseling, and formal disciplinary investigations and meetings; outcomes of which have ranged from warnings through to termination *Leadership, career & talent development. Recognition of exemplary performance *Investigation of Safety Breaches and implementation of Just Culture when determining outcomes. *Managing absenteeism, work place injuries, occupational health and safety and attendance issues. *Manage the individual and group training and development plans for cabin crew within area of responsibility, including coaching crew when performance or conduct shortfalls are in relation to knowledge gaps *Appropriate and timely communication of critical business information, customer feedback and crew feedback. * Assisting stakeholders such as Scheduling, Administration, Airports, EPs, First Hosts, etc *Build crew resilience in the dynamic airline industry and using my skills in change management & psychology to facilitate this *Liaise with the LHR Cabin Crew Manager & other relevant parties such as legal, HR, and Union Representation to manage Industrial Relations issues arising within area of responsibility
Designing and implementing training programs around leadership mindset, leadership development, coaching, and emotional intelligence. I have also worked on numerous projects in the hospitality working with premium brands to identify service drivers and then bring them to life through and end to end service philosophy solution.
Responsible for the definition, delivery, and deployment of training programs around mindset, drivers, and values. Projects included: the Savoy Hotel, UK; Royal Jet, Abu Dhabi; Russian Railways, Russia; Shangri-La Hotel, Abu Dhabi; Independent Marketing, UK. Key achievement: Seeing the realisation of concepts into numerous programs that translated ideas into trainable and exemplarily performance standards and behaviours