United Kingdom
Experienced People Engagement and Communications Manager. A highly regarded professional, CIPD qualified with a BA Hons - Business and Management from Sheffield Hallam University.
UK Technology
Global Internal Communications
HR for HR Communications and Engagement
HSBC Reed Talent Solutions Account Management team. Management and the delivery of operational requirements across the UK, HSBC Group Portfolio is First Direct - Leeds and M&S Bank - Chester. Principle Responsibilities -Resourcing outputs for Temporary Recruitment requirements are delivered in line with client expectations & SLA's -Reed realises it's commercial goals in line with the forecasted financials -Contract performance & client satisfaction leads to retention, and extension of the contract Principle Accountabilities -Delivering Service Excellence to HSBC -Owning the Delivery of the Recruitment Process Outsourcing Service for HSBC, through the co-ordination of Reed Contracts Hubs or Support Supplier teams -Delivering recruitment services according to best practice guidelines & market-leading principles including man-power planning, attraction strategy design & delivery, response handling, assessment centre design & delivery, pre-employment screening services, recruitment process administration and the full accountability of candidate compliance to both HSBC & FCA Standards for all Temporary Workers on site Client Relationship Management -Ensuring the establishment & development of world-class client relationships, demonstrating a clear and up-to-date understanding of HSBC requirements at all times -Working closely with the Bank to develop opportunities for Reed Talent Solutions and the wider Reed Group of Companies Adherence to Financial Targets and Quality Standards -Ensuring that all activities undertaken in service delivery are in line with Contractual & SLA requirements -Successfully managing activities to ensure that specific income & profit growth targets are met and where possible, exceeded Continual Improvement and Development -Ensuring that all opportunities and threats are pre-empted and managed to the benefit of both HSBC and Reed Talent Solutions.
- On-Site recruitment, interview and selection to client specification for an extensive range of IT support roles for the Fujitsu Account - Full HR and payroll accountability - Accurate compliance of personnel administration; CRB checks and referencing, compulsory due to the high security clearance levels required by the Fujitsu service users - Prior to the planned closure of the Sheffield site, it held a £1.2m share of the £10m account with Fujitsu / Kelly Services - I was personally graded as ‘Outstanding’ in 80% of Hiring Manager feedback in the Perception Survey results for Quarter 1 in 2010.
- Recruitment, interview and selection to client specification within both commercial and industrial temporary staffing - Weekly payroll for 100+ temporary staff - HR administration; full referencing and conducting regular appraisals - Personally recognised in client customer feedback as “a credit to your business.”
- Senior Store Manager in the company, responsible for Area Manager Audit Visits to stores within the North of England and Scotland and the subsequent personnel management requirements which arose - Highest turnover store in a company of over 70 sites, £4.4m per annum - +5% LFL - 2005/06 and +31% LFL - 2006/07 - Responsible for continuous recruitment, training and all HR related issues of 40+ Store Management and Staff at the Leeds store - Graded ‘Excellent’ in annual Store Manager Appraisal - 2006 and 2007 - Reputable in succession planning, which resulted in 10+ internal store management promotions to other UK store sites - Training store for all newly appointed external Senior Store Management - Highest Visual Merchandising Standards award - 2007 - Store Manager of the Year award - 2006 - Project Manager of 6 Sample Sales across 3 cities, and the recruitment of 30 temporary staff required per site - 2007 Head Office Mystery Shop result - 99% - First store to achieve 100% during a Head Office Audit - Mystery shopped by retail industry magazine, Drapers - October 2006. Recognised for the excellent customer service standards set by my team - “staff are the friendliest in town.”