Mesa, Arizona, United States
Experienced Buyer and Customer Service Manager with a demonstrated history of working in the wholesale industry. Strong purchasing professional skilled in Microsoft Word, Coaching, Collections, Retail, Customer Relationship Management (CRM), and Customer Satisfaction.
Analyze sales trends to make effective buying decisions Maintain in-stock fill rates established for the department Determine when not to stock an item and work with the Product Manager to decide on a profitable exit strategy Oversee and direct the activities of Purchasing Assistants to ensure purchase orders in the system are kept up to date and all appropriate communications are made on delays Manage and schedule inbound shipments Negotiate with vendors on terms/price/returns, etc.
Working manager of a team of 15 customer service specialists in Flooring, Surfacing & Hardware and Claims Project manager for new company website Responsible for creating and maintaining department budget Review applications and resumes, interview candidates, make hiring decision and train new employees Work closely with field sales representatives to solve customer problems and facilitate communication between the department Attend monthly Senior Management meeting to discuss financials, profitability and discuss company initiatives Gather, analyze, and report daily/weekly/monthly service statistics Conduct monthly staff meetings Work with customers and sales representatives to obtain all information and materials needed to submit claim to supplier Update daily an Excel spreadsheet of open claims and customer/supplier credits Maintain all supplier guidelines for claim filing Code for accounting all customer and supplier credits
Supervise staff of seven employees in Purchasing, Customer Service and Distribution Process purchase orders and maintain accurate and up to date lead time and availability for eight commercial salespeople Expedite orders Analyze sales trends to make cost-effective purchasing decisions Manage and schedule inbound shipments Maintain vendor relations and negotiate pricing Maintain database including pricing updates and new item number entry