New York City Metropolitan Area
Accomplished Telecommunications Director with over 30 years of expertise in Sales Operations. Demonstrates a strong ability to swiftly grasp new technologies, processes, and systems. Committed to fostering relationships, recognized for delivering exceptional service to partners while being fair-minded and encouraging colleagues in their career aspirations.
Established and led a new cable services department to drive revenue, balance team workload, develop employee career paths, collaborate with departments, managed hiring, budgeting, supplier relationships, and participate in sales events and reviews.
Managed a team of 15 Partner Support Representatives, Partner Experience Managers, and Order Fulfillment Specialists. Developed and enhanced internal processes to boost partner, supplier, sales, and colleague satisfaction. Contributed to projects aimed at improving customer experience through tool development. Analyzed workflow to ensure proper staffing levels and conducted interviews for new hires. Attended Regional Sales Events and Supplier Quarterly Business Reviews.
Managed telecommunication projects for a major hotel chain, overseeing order processes and creating communication systems with carriers. Organized orders for multiple carriers at each hotel, planned tests, and participated in turn-ups. Developed weekly conference calls and upgraded services for over 100 hotels.