York, Pennsylvania, United States
The diversity of my resume shows that I have been fortunate enough to spend my professional life around dedicated, talented individuals from whom I have learned so much. From the surgeons at the orthopedic office, the positions I have held in the publishing industry, to my observations and experiences in the funeral chapel, I have had many valuable learning experiences.
• Greet visitors and direct them to exhibits, classes, or offices • Conduct clerical duties, including answering phone calls, responding to emails, scheduling classes, preparing documents • Provide administrative support for the team • Oversee Gallery Desk operations, including gallery sales and data entry • Facilitate operational tasks such as monitoring office supply levels, making calls for property issues, and light errands.
• Assist and support the director in setting up case files, on-line death certificates, obituaries and all other necessary paperwork • Creating and printing of memorial folders, register books, and laminated obituaries and/or on-line ordering of specialty items • Tracking office supply inventory • Reception - telephone, customer service, and inquiries • Accounting duties [issuing checks and contract entry (QuickBooks), receiving customer payments for all methods of payments and issuing receipts] • Sorting & distributing incoming mail • Delivering of final packets to families
--Working closely with customers or sales representatives for incoming orders and/or new projects. --Data entry of incoming orders and future releases of partial orders --Coordinating deliveries with the shipping department --Handle customer complaints and questions and follow-up with appropriate internal personnel as required --Maintain customer files --Process new items --Process purchase orders --Record and distribute customer order changes --Fax confirmations to customers --Assist sales personnel as appropriate --Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed --Complies with company policies and procedures --On-site customer visits --Additional duties as assigned by management
--Project management of publisher accounts—creating and maintaining production schedules and monitoring deadlines for short- and long-term projects throughout their life cycle --Workflow management of publications such as The World Bank and The American Bar Association, within or under tight time frames, resulting in new projects being awarded --Vendor/contractor relations—directing workflow of vendors, authors, and publishers throughout the book production/electronic media process --Built and managed successful relationships with clients and vendors --Document preparation, scanning and posting documents to clients, file organization, creating and issuing purchase orders, processing invoices, and database management --Extensive phone and e-mail communication (Microsoft Outlook) with co-workers, clients, and vendors --Assigning production tasks to editors and monitoring progress to completion --Archiving and submitting billing reports for completed projects --Review and submission of purchase orders submitted by staff for accuracy --Review of department time sheets details and documenting employee hours ---Performing editorial and proofreading tasks as needed to expedite projects using Microsoft Word, PowerPoint, and Adobe Acrobat Professional --Training new project assistant hires
Chair-side Assistant | Front desk reception