Munich, Bavaria, Germany
Preparation of KPIs, reports and statistics; reporting to the CEO and the Management Board Continuous development of the quality management system to meet normative and regulatory requirements (e.g. ISO9001 and ISO14001) Performing and follow-up of internal and external audits as well as monitoring audits (VDA 6.3; audits with customers, suppliers, internal departments and external certification authorities) Guiding employees in incoming and outgoing goods inspection for products Moderation of continuous improvement actions on products and processes in cooperation with division managers and its departments Surveillance of and improvement on process descriptions, procedural and operational instructions Preparation and review of contracts such as quality assurance agreements and warranty agreements with international stakeholders Supervision of supplier and customer complaints
Self-employed activity Carrying out test drives on-site Instruction of potential customers according to legal requirements Mediation of eBikes and accessoires of the urban brand Geero
Quality and Process Management Introduction of a quality management system leading to significantly less return and cancellation rates Ramp-up of a new production facility in a European country Responsibility for series support and supervision of series production with regards to qualitative aspects Development of a process landscape Optimization of internal and external processes Interface coordination of supply chain management and customer support Preparation of data and claim negotiations with suppliers and service providers Service Network Build-up of a service and testride network (DACH region) leading to more than 600.000 € in sales within 1.5 years Onboarding and network maintenance of service partners resulting in a network of more than 80 bicycle workshops for customers across DACH region
Warehouse order picking and logistics management at a bicycle wholesale Perform incoming and outgoing goods inspections Control of storage places Scanning of shipping goods at the dispatch station Set up and support of bicycle exhibition stands
Testing of eBike After-Sales products such as bags for bikepacking, display adapters for smartphones, saddles, pedals and other components Writing of test reports related to the products tested