Düsseldorf, North Rhine-Westphalia, Germany
Specialties: Prince2 certified; Six Sigma Green Belt (certified) Lean Six Sigma Black Belt (certified) Incident Management
Manage, Improve and re-design our processes and tools in the area's of Sales, Service and Pricing. Provide support to Green Belts/Improvement initiatives throughout the Sales and Service Organization in EMEA.
Manage, lead and support EMEA wide Lean and Six Sigma initiatives in our Service organization. Provide Lean Six Sigma Green Belt training in Europe accross the different divisions of Tennant.
First Choice is a structured approach to execute initiatives and process improvements, using methodologies like 6Sigma, Lean, DMAIC and Change Management. Process Improvement Advisors (PIA) develop process improvement solutions and action plans for less complex issues during an onsite workshop by applying LEAN and KAIZEN, following the DMAIC structure
Responsibilities: Manage a portfolio of regional and global GCS customer programs. Establish a single global interface between DHL GCS, assigned customers and the DHL Operations. Ensures that contracted service levels are constantly maintained and improved by overall evaluation of service performance against agreed KPI's and customer expectations. Initiate, drive and own corrective action plans and process improvements