Amsterdam, North Holland, Netherlands
Our first customer had very high value people spending 50% of their time on repetitive administrative work in building reports. Leading to them resigning often and finding it hard to find new ones. He asked us to help find a way to change the workload and improve the job satisfaction. We delivered by creating a combination of meeting summarizations, document summarizer and report generation. Our approach and solution delivered a decrease of 68% in time spend on administrative tasks and an increase in job satisfaction and ease of hiring new people. Curious how I can help your company? Feel free to connect and send me a message
We help companies adopt and automate their business with AI. With a focus on the human side of change and making durable improvement. We guarantee and ROI within 3 months and have worked with many clients on creating clarity and revenue on AI.
As Onpeople.io I am a change-maker. Changing people, teams and organizations for the better through my expertise in Service Design, CX, EX, Tech and Artificial Intelligence. I realize change through programs, workshops, projects or keynotes.
Map, mark, move. We quickly map out your pains so you can regain your bearings and get a clear view of your destination. We mark each and every milestone on the way, making sure that everyone is on board and by celebrating every success, big and small. We help move your business, your people and your customers to a whole new level. My experiences so far (from past to present): - Operating model redesign for leasing company - Lean transformation wave for insurance company - Customer journey re-design for a funeral organization - Strategy refresh for a software company - Customer journey experimentation for a car repair company - Digital innovation for a domotica company - Scrum Master role for a worldwide electronics company
Voortzetting van mijn missie om de Randstad Groep Customer Centric te maken. Onder de programmanaam Customer Delight zijn onze "front-office" collega's op de vestigingen omgevormd tot Customer Centric ambassadeurs (Tempo-Team, Randstad en YACHT) Ik heb het trainingsprogramma inhoudelijk vormgegeven, de interactieve kickoffs gefaciliteerd (6 * 400 man), de trainers getraind (450 ambassadeurs in totaal getraind) en zelf ook trainingen gefaciliteerd. Tevens meegewerkt aan het verandermanagement programma vanuit gedragspsychologie & PROSCI aanpak.
Changing the way we work at the Randstad Groep to Human Centered by means of The Kitchen and the Customer Experience Tool. The Kitchen is a physical creative space at the HQ that focuses on capability building, creating a common language and facilitating innovation. My role as project manager & trainer is to incorporate the Kitchen and it's goals into the company goals and thereby changing the way we work and innovate. The Customer Experience tool is an inhouse built online platform that provides a live overview of all known customer journeys and projects that are improving on it. Want to get in Touch and co-create? Send me a message
Traineeship of the Randstad Group in which I take on multiple challenges in the span of 2,5 years. During these different positions I am coached on my self-development in orde to continuously grow as a person and manager. 1st Position Feb 2015 - Jan 2016 : Consultant at Randstad Engineering & Lab 2nd Position Jan 2016 - Aug 2016: Consultant at Yacht trainees 3rd Position Aug 2016 - Nov 2017: Project Manager Customer Experience @ Marketing Part of the traineeship is to tackle current strategic challenges together with other trainees on a weekly basis in cooperation with higher management. These Challenges ranged from looking into the possibilities of new technologies such as Voice User Interfaces to an intensive investigation into new markets for the YACHT label. Overall assessment: Excellent